Koniag Government Services

Help Desk Specialist IV (Manager)

Koniag Government Services • $80K — $95K *
Silver Spring, MD 20906In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • BS/BA degree in a related area or equivalent work experience
  • 5 years of experience managing Service Desk personnel
  • 3 years of experience in Service Desk roles
  • Customer service training or experience
  • Windows Endpoint Administration (CompTIA A+) or Apple Device Support certification
  • ITIL Foundations certification
  • Help Desk Institute certification or equivalent

Responsibilities

  • Supervise daily help desk operations
  • Identify and resolve complex technical issues
  • Create and manage escalation procedures
  • Document and track problems for timely resolution
  • Oversee personnel actions and group operations
  • Execute technical support activities
  • Plan and accomplish goals based on extensive experience

Benefits

  • Health, dental, and vision insurance
  • 401K with company matching
  • Paid holidays
  • Paid vacation
  • Paid sick leave
Full Job Description
This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible.

Koniag Operations Services, LLC, a Koniag Government Services company, is seeking an experienced IT Help Desk Specialist IV (Manager) to support KOS and our government customer at Silver Spring, MD. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, paid holidays, paid Vacation, paid sick leave and more.

Essential Functions, Responsibilities & Duties may include, but are not limited to:
  • Supervises the day-to-day operations of the help desk.
  • Identifies, researches, and resolves complex technical problems.
  • Creates and manages escalation procedures and ensures service levels are maintained.
  • Documents, tracks, and monitors problems to ensure resolution in a timely manner.
  • Has authority for personnel actions and oversees most day-to-day operations of the group.
  • Familiar with a variety of the field's concepts, practices, and procedures; understands and capable of executing the technical and support activities of support specialists.
  • Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks.

Work Experience, Knowledge, Skills & Abilities:
  • BS/BA degree in a related area (or equivalent).
  • If the candidate does not possess the identified degree, for a BS/BA degree the candidate can substitute additional four (4) years of equivalent work experience related to the duties being performed under this contract.
  • 5 years of demonstrated experience managing Service Desk personnel experience in a similar environment.
  • 3 years of demonstrated experience performing the duties/responsibilities of Service Desk personnel in a similar environment.
  • Demonstrated training or experience in customer service techniques
  • Windows Endpoint Administration and management (CompTIA A+) certification or Apple Device Support certification
  • ITIL Foundations certification
  • Help Desk Institute certification (HDI Support Center Director (HDI-SCD)) or equivalent
  • Must be physically able to lift or move heavy objects (e.g., servers, workstations, network equipment, large wall-mounted monitors, large printers, etc.).

Security Requirement:
  • Ability to obtain a Public Trust.

About Koniag Government Services

Koniag Government Services Careers

Join the dynamic team at Koniag Government Services, a leader in providing innovative solutions to government clients. This esteemed company offers a plethora of job opportunities that pave the way for professional growth and career advancement in a diverse and inclusive environment.

Explore Career Opportunities

Koniag Government Services is actively hiring and offers a range of positions that cater to various skills and experiences. Whether you're a seasoned professional or a recent graduate, Koniag Government Services provides a platform to enhance your career through meaningful work in a supportive culture.

Innovation and Leadership

At the forefront of innovation, Koniag Government Services encourages its team to lead with creativity and strategic thinking. The company is committed to leadership development and diversity training, ensuring that all team members have the opportunity to excel and contribute to industry-leading projects.

Professional Growth and Development

Koniag Government Services is dedicated to the professional development of its employees. With comprehensive benefits, competitive employment packages, and opportunities for advancement, the company supports its team in achieving their career goals. Networking within the company and industry is encouraged, fostering a community of learning and mutual growth.

Internship Programs

For those starting their career journey, Koniag Government Services offers internship programs that provide real-world experience and a pathway to full-time employment. Interns gain valuable industry knowledge and develop essential skills under the guidance of experienced mentors.

Commitment to Diversity and Inclusion

Diversity is at the core of Koniag Government Services' values. The company is committed to creating an inclusive environment where diverse voices are heard and valued. Diversity training is integral, equipping the team with the tools to thrive in a multicultural setting.

Applying for a Position

To apply for a position at Koniag Government Services, candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess fit both for the role and the company culture, ensuring alignment with the team’s values and objectives.

Stay Connected with Koniag Government Services Careers

Explore the various job opportunities and embark on a path of professional growth and innovation. Koniag Government Services is not just a workplace but a community where careers flourish in an environment of respect, integrity, and continuous learning.

Search Koniag Government Services Jobs

Discover the exciting career opportunities available at Koniag Government Services. Search for open positions that match your skills and interests, and join a team that values curiosity, creativity, and collaboration.

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Learn more about Koniag Government Services
Size
501 employees
Industry
Education, Government & Non-Profit
* Ladders Estimates

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