Job DescriptionHelp Desk Specialist
This position requires an active
Top Secret clearance to be considered.
A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.
Join our team as a Help Desk/GSO Specialist supporting the Office of the Chief of Protocol (S/CPR). In this role, you will provide IT help desk support, troubleshoot technical issues, and assist with General Services Officer (GSO) functions to ensure smooth office operations for a dynamic team of 75-80 personnel. This is an opportunity to contribute to technology solutions while supporting critical administrative and facility management processes.
Compensation & Benefits:Estimated Starting Salary Range for
Help Desk Specialist: $100,000- $111,944.19
Pay commensurate with experience.
Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
Help Desk Specialist Responsibilities Include: - Provide end-user IT support for hardware, software, and network issues.
- Respond to technical support requests via phone, email, and in-person interactions.
- Troubleshoot, research, and resolve problems; document and track resolutions.
- Deliver second-tier support for PC, server, and mainframe applications.
- Collaborate with network services, software engineering, and application development teams.
- Recommend system modifications to reduce recurring issues.
- Assist with IT development for internal applications and tracking systems.
- Support GSO functions, including maintaining inventory, coordinating office events, and optimizing office operations.
- Ensure timely resolution of technical problems and supervise help desk operations.
- Performs other job-related duties as assigned
Help Desk Specialist Experience, Education, Skills, Abilities requested: - High school diploma preferred; additional technical certifications a plus.
- Minimum of two years of experience at the Department of State as a System Administrator.
- Experience teaching, coaching, or mentoring personnel in State Department systems and regulations.
- Strong problem-solving, organizational, communication, and interpersonal skills.
- Proficiency in qualitative and quantitative research methods.
- Ability to manage multiple tasks, work independently, and coordinate across teams.
- Proficiency in English (written and spoken) and Microsoft Office Suite.
- Must pass pre-employment qualifications of Cherokee Federal
- Keywords: IT support, help desk, GSO, system administration, troubleshooting
- Similar Job Titles: IT Support Specialist, Systems Administrator, Desktop Support Technician, Network Support Specialist, Technical Support Analyst
