Help Desk SpecialistFt. Meade Area, MD • Government/Military
Clearance Required: TS/SCI with Polygraph
Full-Time | Fully Funded | $81K-$85K As a Help Desk Specialist, you will:
- Provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large community of users.
- Provide health and status monitoring and taking appropriate measures when a service outage occurs.
- Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and /or servers to resolve the issue.
- Document and communicate outage information to coworkers and customers.
- Provide tier 1 response to customer service requests received via phone, email, chat and tickets.
- Document all communications in a ServiceNow ticket system, escalate tickets as needed
- Provide basic instructions on how to use services to both external and internal customer.
- Troubleshoot customer accounts and users' ability to logon to the collaboration environment
What You BringRequired Qualifications:- TS/SCI with Polygraph
- Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted.
- Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+, CCNA, A+, Net+)
Why You'll Love Working HereAt Helm Point, you're more than a seat - you're a key mission partner. We offer:
- A supportive leadership team that listens and invests in your growth
- A collaborative, security-cleared team passionate about mission success
- Career advancement opportunities with a rapidly growing company
Our Benefits- CareFirst Gold Medical, Dental, Vision
- 401(k) with Company Match
- Profit Sharing & Performance Bonuses
- Annual Education & Training Allowance
- Leave Buy-Back Program
- Community Engagement Opportunities
- Flexible work environment and career growth support
Next StepsWe are actively hiring and may use this job listing to fill multiple positions. If you're passionate about cybersecurity and ready to contribute to a high-impact mission, apply today or email your resume to [redacted] for a confidential conversation.
