YOU COULD BE THE NEXT CHOATE HELP DESK MANAGER IF...- You led and developed a Help Desk team, ensuring exceptional support for employees while maintaining adequate coverage during business and after-hours operations.
- You oversaw ticket quality, performance metrics, and service levels, leveraging data and trend analysis to drive continuous improvement and enhance the end-user experience.
- You served as the primary escalation point for complex technical issues, partnering with internal IT teams and external vendors to ensure timely resolution and effective communication.
- You conducted one-on-one meetings, performance reviews, and training initiatives, helping team members grow both technically and professionally.
- You created, maintained, and improved Help Desk processes, standard operating procedures, knowledge base articles, and end-user training resources.
- You supported employee onboarding and offboarding activities, ensuring accounts, equipment, and system access were provisioned accurately and efficiently.
- You managed hardware asset tracking and procurement while contributing to IT projects that improved Help Desk operations and organizational effectiveness.
- You utilized your 5+ years of IT support experience, including at least 3 years in a Help Desk leadership role, to successfully manage technical teams, provide escalation support, enforce quality standards, and deliver outstanding customer service.
BENEFITS OF BEING A FULL TIME CHOATE EMPLOYEE OWNER- 100% Employee Owned Company with Employee Stock Ownership Plan (ESOP)
- Medical Coverage Options: Surest, a copay plan, or High Deductible Health Plan with a Health Savings Account; Dental & Vision Coverage
- Flexible Spending Accounts (Medical & Dependent)
- Basic Life & AD&D Insurance
- 401k Profit Sharing Plan
- Paid Time Off (PTO) Policy
- Parental Leave
- Short-Term & Long-Term Disability
- College Student Debt Reduction Program
- Employee Assistance & Financial Wellness Programs
- Employee Referral Program
- Charitable Contribution Matching ($1,000 per year per employee)
- Stewardship Day (Community Volunteering)
One additional benefit Choate offers which cannot be understated is a
safe working environment. Whether working in the office or at a jobsite, it is our goal to elevate safety standards and ensure everyone goes home safely - and more safety conscious - at the end of each day.
