About The RoleWe're looking for a proactive IT Team Lead to oversee the day-to-day operations of our internal IT helpdesk. You'll manage a small team of IT Support Specialists, handle escalations, and partner with business stakeholders to improve employee experience and ensure timely, effective support across the organization.
Job Responsibilities- Manage and mentor a team of Tier 1 and Tier 2 support specialists
- Monitor ticket queues and ensure SLA adherence and issue resolution
- Support and maintain cloud infrastructure environments (Azure, AWS, etc.)
- Handle escalations and provide hands-on technical support when needed
- Maintain and improve internal documentation and the IT knowledge base
- Develop and optimize helpdesk workflows, ticket routing rules, and automation
- Identify trends in support issues and work with Tech Ops leadership on long-term solutions
- Collaborate with P&O on onboarding/offboarding processes
- Support endpoint management, asset lifecycle, and inventory accuracy
Job Requirements - 5+ years of IT support experience, with at least 1-2 years in a lead or supervisory role
- Strong experience with modern ticketing systems (e.g., Jira Service Management, Zendesk, FreshDesk)
- Solid understanding of endpoint management (macOS, Windows, MDMs like Kandji or Intune)
- Comfortable with Microsoft o365 and SaaS administration
- Experience creating and managing internal IT documentation
- Excellent communication and problem-solving skills
- Familiarity with basic scripting or automation (bonus)
- Prior experience in a fast-paced startup or growth-stage company (nice to have)
Benefits PackageYour well-being is our top priority. Our benefits and total compensation are designed for the whole person, caring for both you and your family.
Wealth Benefits- Competitive Salary
- Corporate Annual Profit Sharing
- 401K Plan
Health Benefits- Dental Coverage
- Medical Coverage
- Prescription Drug Plan
- Vision Coverage
- Health Savings Account (HSA)
- TELADOC
Other Benefits- Paid Time Off (PTO)
- 10 Company Holidays
- Bereavement Leave
- Life Insurance
- Flexible Spending Accounts (FSA)
- Short-Term Disability (STD)
- Long Term Disability (LTD)
- Parental Medical Leave
- Child Bonding Leave
- Employee Discount
Salary Range
$95,000-$115,000 USD
