TeleTech

Help Desk Data Engineer, Senior

TeleTech$61K — $141K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience in a professional setting
  • Experience managing Help Desk tiers 1-3
  • Proven track record of supervising and leading projects in collaborative environments
  • Current TS/SCI clearance required
  • High School diploma or GED equivalent

Responsibilities

  • Manage Help Desk tiers 1-3 to support critical capabilities
  • Develop data analytics for desktop and web visual analytic software
  • Facilitate bulk analysis of relational information
  • Track data flows through cross-domain servers
  • Locate and manage data packages

Benefits

  • Comprehensive health, life, and disability insurance
  • Financial and retirement planning support
  • Paid leave and professional development opportunities
  • Tuition assistance for further education
  • Recognition awards for exceptional employee performance
Full Job Description
Help Desk Data Engineer, Senior
The Opportunity:

Managing Help Desk tiers 1-3 in support of critical national capabilities. Carrying out engineering tasks including developing data analytics for desktop and web-developed visual analytic software. Facilitating the bulk analysis of relational information, tracking data flows through cross domain servers, and locating data packages.

You Have:
  • 8+ years of experience in professional work environments
  • Experience supporting Help Desk tiers 1-3
  • Experience supervising others and leading projects and deliverables within a collaborative, cross-functional team environment
  • TS/SCI clearance
  • HS diploma or GED


Nice If You Have:
  • Experience with software engineering in Python and SQL
  • Experience designing, developing, operationalizing, and maintaining complex data science applications at enterprise scale
  • Experience developing scalable ETL or ELT workflows for reporting and analytics
  • Experience using Python, SQL, Scala, R, Haskell, Rust, C++, C, C#, Julia, Go, or Java
  • Experience with a public cloud, including AWS, Microsoft Azure, or Google Cloud
  • Experience with data warehousing and databases such as AWS Redshift, PostgreSQL, MySQL, Oracle, or Snowflake
  • Experience with UNIX or Linux, including basic commands and Shell scripting


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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