Job Description:

Airbus Commercial Aircraft is looking for a Heavy Maintenance Operations Leaderto join our Customer Engineering Support department based in Herndon, Virginia.

Job Summary:

The Heavy Maintenance Operations Leader will join the Customer Care Centre Operations whose mission is to support our worldwide customers (airlines and MRO) in a timely manner by delivering technical solutions supporting their operations 24/7.

The jobholder will ensure a strong operational drumbeat and efficient resolution of the heavy maintenance structure repair dossiers for our worldwide Airbus customers, covering the entire Airbus fleet, except A220 (support managed from Mirabel, QC), and for all structure ATA chapters.

The Heavy Maintenance operations manager will report operationally to the regional Heavy Maintenance Program Manager and functionally to the Head Of Structure Repair Excellence (AOG and heavy maintenance - SBCA5).

Your challenges:

• Within the framework of the Airbus Customer Services policy and processes, the jobholder is responsible for the global prioritization of the Heavy Maintenance structure repair queries and dossiers (non-AOG), on Airbus fleet operations for all Programs.
• The heavy maintenance operations leader works actively with each heavy maintenance team worldwide, incl. China, France, Malaysia, and USA teams, and with the SBCA Global operations manager.
• Defines priorities based on overall Return To Service planning and customers expectations.
• Identify key MSNs in heavy maintenance for which a departure / RTS is imminent from scheduled maintenance visits & Follow-up these MSNs using all tools available
• Drumbeat priority with in-service Engineering and office of Airworthiness teams in order to meet the RTS, if and when further push required beyond operational lead actions .
• Synchronize worldwide priorities and decide to upgrade/ downgrade priority level for every hot HM dossier
• Follow the MSN Dossier Status
• When required, support Customer Relationship Manager with communication to customers on escalations
• Ensure escalation cases quantity does fit with minimum remaining capacity to treat AOGs (close synchro with Airtac Duty manager)
• Take the ownership of strategic decisions for the escalated MSNs with the rights to overrule operational process
• Lead the heavy maintenance teams in the resolution actions of escalations
• Act as focal point for in-service engineering workflow managers in the frame of identified A/C

Your boarding pass:
• Bachelor of Science/Engineering (BSc/BEng) degree or equivalent relevant airline or MRO experience in the field.
• 6+ years Engineering/Technical experience in an Airline/OEM/MRO environment, with understanding of aircraft structure (design, fatigue, materials...) and structural repairs, or mechanical systems.
• 10% Domestic and possible international travel.
• Citizenship: Authorized to work in the US, Able to work in US without current or future need for visa sponsorship

Physical Requirements:

• Onsite or remote: Onsite a minimum of four (4) days a week
• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.
• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.
• Sitting: able to sit for long periods of time in meetings, working on the computer.
• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
• Standing: able to stand for discussions in offices or on the production floor.
• Travel: able to travel independently and at short notice.
• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.
• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:
Airbus Americas Customer Services, Inc.

Employment Type:
US - Direct Hire

Experience Level:
Professional

Remote Type:
On-site

Job Family:
Customer Eng.&Technical Support&Services