Position Details
Active - Benefit Eligible and Accrues Time Off Work Hours per Biweekly Pay Period: 80.00
Shift: Monday - Friday 8am-5pm
Location: 1324 Lakeland Hills Blvd Lakeland, FL
Pay Rate: $39.95- $48.06Position Summary
The role of a Heart Failure Nurse Navigator is vital in improving patient outcomes by providing continuous support, education, and coordination of care. This position helps bridge gaps in care, ensuring that patients navigate the complexities of their treatment effectively and receive the best possible care throughout their healthcare journey. Heart Failure Nurse Navigators play a crucial role in enhancing the quality of life for patients living with heart failure and reducing hospital readmissions. Working with multiple different team members during the patient's journey during their hospitalization and helping them transition to a clinic setting.
This position requires self-direction, motivation, organization, and interpretation of information relating to policies, procedures, and programs. Internal and external contact includes nursing staff and management, physicians, social workers, pharmacists, patients, families, community agencies, and professional peers
Position Responsibilities
People At The Heart Of All We Do- Fosters an inclusive and engaged environment through teamwork and collaboration.
- Ensures patients and families have the best possible experiences across the continuum of care.
- Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
Safety And Performance Improvement- Behaves in a mindful manner focused on self, patient, visitor, and team safety.
- Demonstrates accountability and commitment to quality work.
- Participates actively in process improvement and adoption of standard work.
Stewardship- Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
- Knows and adheres to organizational and department policies and procedures.
Standard Work: Heart Failure Nurse Navigator- Designs an individualized plan of care with the patient and fosters a team approach by working collaboratively with the patient, family, primary care and/or specialty provider, social work and community resources to ensure coordination of services
- Participate in the collection, analysis, and understanding of data, and continuously evaluate process, identify problems, and propose process improvement strategies to enhance nurse navigation and case management operating activities
- Ability to work with a diverse team and be able to be flexible and pivot between daily duties
- Confident with patient assessment and IV starts and medications to be given in the clinic as ordered under the management of a provider
- Strong leadership skills and ability to work independently and be able to work through complex situations
- Excellent communication skills to work with multiple teams throughout the patient's inpatient care as well as assisting them in transitioning to their outpatient clinic for prompt follow-up care
- Help gather, organize and maintain data regarding patient care for quality improvement metrics
- Report and critical findings or concerns to the providers of the care team
- Participate in regular meetings to review patients enrolled into the clinic and their outcomes at 30 days and any outcomes
- Utilize Social Determinants of Health (SDOH) screening tools (ex PRAPARE).
Competencies & Skills
Essential:
- Results oriented with strong analytical and critical thinking skills
- Demonstrates customer focused interpersonal skills to interact in an effective manner with practitioners, the interdisciplinary health care team, community agencies, patients, and families with diverse opinions, values, and religious and cultural ideals
- Possess a broad knowledge of key healthcare trends.
- Coordination with a multidisciplinary healthcare team, including physicians, dieticians, and social workers to develop and implement individualized treatment plans. This involves coordinating appointments, follow ups, and transitions between inpatient and outpatient care
- Working closely with the manager and medical director to ensure we are reaching all target goals for the AHA "Get with the Guidelines" initiatives
- Proposes innovative strategies to improve quality of care for target patient populations
- Prepares for monthly data review by gathering and summarizing the patient encounters, successes, obstacles and new innovative ideas to reach the goals outlined by the AHA
- Follows AHA guidelines for heart failure GDMT therapy and understands the outcomes of GDMT
- Navigate and master resources for GDMT for CHF
Nonessential:
- Experience with Allscripts and Cerner EHR systems
- Ability to effectively utilize "off-the-shelf" business applications (i.e. MS Office Suite).
Qualifications & Experience
Essential:
Nonessential:
Essential:
Essential:
Nonessential:
- Certified Heart Failure Nurse
Other information:
Experience Essential:
- 3 to 5 years' experience in clinical nursing as an RN
- Prior case management and/or nurse navigation experience
Experience Preferred:
- 5+ years of experience in clinical nursing
- 2+ years in a clinical or operational leadership role
