Job DescriptionIn this role, you will lead the customer journey by administering comprehensive hearing evaluations and providing personalized consultations to help people rediscover the emotions of sound. Reporting to the Area Manager, you will drive office revenue and community engagement through clinical excellence and dedicated customer service.
Compensation:$100,000 - $150,000 including base salary and an industry-leading uncapped commission structure.
Schedule: This position offers standard business hours, Monday-Friday.
Benefits Offered:- Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
- Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
- Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
Career Development: Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.
Responsibilities:Clinical Excellence & Customer Journey- Administer comprehensive hearing evaluations and educate customers on the effects of hearing loss.
- Guide customers through device fittings and demonstrations while educating them on the importance of hearing health.
- Provide quality after-care services and offer personalized consultations to fit unique customer needs and lifestyles.
Business & Sales Operations- Lead the sale of hearing aids and accessories to contribute to individual and office revenue goals.
- Partner with the Front Office Associate to ensure a high-quality customer experience, effective schedule management, and smooth store operations.
- Maintain data accuracy and privacy by managing customer records in compliance with all protected healthcare data regulations.
Professional Expertise & Community Engagement- Drive local engagement by supporting marketing initiatives and managing special events to promote hearing health awareness.
- Stay current on industry trends and maintain professional credentials through continuous education.
Must-Have Qualifications:- Licensure: Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist.
- Experience: 1+ year of training or related experience as a Hearing Instrument Specialist.
- Technical Skills: Proficiency in Microsoft Office, Windows, CRM, and POS systems.
- Product Knowledge: Current knowledge of hearing aid devices and technology.
Preferred Qualifications:- Experience in a customer-facing role with a strong dedication to high-quality service.
- Confident, attentive, empathetic, and solution-oriented approach to customer care.
- Motivated by a purpose-driven environment and a desire to help others improve their quality of life.
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