Quest Diagnostics

Healthcare Provider Key Account Manager

Quest Diagnostics$80K — $110K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5 years of successful experience in healthcare provider services
  • 3-5 years of sales experience in key accounts or physician groups
  • Strong understanding of reference laboratory business and esoteric testing
  • Detailed knowledge of healthcare industry dynamics and regulations
  • Bachelor’s Degree in Business, Marketing, or Life Sciences
  • Valid driver’s license is required

Responsibilities

  • Drive sales growth within existing medical accounts by identifying and closing new sales opportunities
  • Develop and maintain relationships with key decision-makers at medical groups
  • Conduct ongoing business reviews to assess customer needs and service quality
  • Collaborate with regional leadership to formulate business plans and value propositions
  • Educate account personnel on processes to ensure effective service delivery
  • Implement price changes and ensure compliance with contractual obligations
  • Manage service issues efficiently, escalating complex problems as needed
  • Stay updated on connectivity products and new testing services

Benefits

  • Field-based role covering Metropolitan Indianapolis, Kokomo, and Anderson
  • Opportunities for professional development and training
  • Engagement in a dynamic healthcare sales environment
  • Direct influence on account strategy and growth
  • Access to a diverse range of healthcare providers and services
Full Job Description
JOB DESCRIPTION

The Health Care Provider Key Account Manager is responsible for driving growth and account retention by identifying sales opportunities and managing service requirements for existing health system accounts.

 

This is a field-based sales role. The territory encompasses Metropolitan Indianapolis, along with Kokomo and Anderson.


JOB RESPONSIBILITIES
  • Drive sales growth and own relationships in existing medical group or network accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.
  • Ensures customer retention by developing relationships with key account personnel at multiple levels of the medical group or network including decision-makers and other key stakeholders.
  • Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs.
  • Participate with regional sales leaders in developing business plans and value propositions to increase volume and profitability in assigned key medical group or network accounts.
  • Educate key medical group or network account personnel on all processes and procedures including the test order process to ensure accurate and timely transactions.
  • Implements fee increases or price changes; enforces contract compliance.
  • Provide immediate support for less complex service issues; refer to appropriate resource (e.g.: Customer Solutions) for more complex issues and then follow-up on resolution.
  • Maintain current on all connectivity products (i.e. Quanum, e-reqs) and new tests.
  • Ensures compliance with company polices and government regulations.

ADMINISTRATIVE

  • Accurately forecast monthly and quarterly sales.
  • Effectively manage pipeline via Salesforce.com (SFDC) platform.
  • Consistently perform administrative responsibilities, such as, expense reports, sales reports, and other business requests.
  • Perform all trainings within assigned timelines, demonstrating proficiency.
  • Ensure compliance with company polices and government regulations.

JOB QUALIFICATIONS

Required Work Experience:

  • Five (5) years of successful experience providing services to healthcare providers.
  • 3 - 5 years of sales experience within key accounts, physician groups, or integrated delivery networks (IDNs).

 

Knowledge:

  • Knowledge of reference laboratory business, esoteric tests and processes.
  • Knowledge of the healthcare industry, payors and regulations.
  • Track record of everyday excellence in client service delivery.

 

Education

  • Bachelor’s Degree Business, Marketing or the Life Sciences (Required)

 

Licenses and Certifications

  • Valid driver’s license (Required)

About Quest Diagnostics

Celera is a healthcare business that uses knowledge of human variability to provide new tests and services to personalize disease management. Their Products business develops and manufactures molecular diagnostic products that are used by hospitals and other clinical laboratories to detect, characterize, monitor and select treatment for disease. They have a distribution agreement with Abbott, through which they develop and commercialize a wide range of molecular diagnostic products, with Abbott serving as the distribution partner.

Quest Diagnostics Careers

Joining Quest Diagnostics means becoming part of a team committed to everyday excellence and innovation in health. As a leading provider of diagnostic insights, Quest Diagnostics offers unparalleled job opportunities in the medical and scientific sectors, making it an ideal place for professionals seeking growth and development in their careers.

Work You’ll Do

At Quest Diagnostics, you will contribute to a culture that values integrity and accountability, where your work significantly impacts patient health and community well-being. Our diverse team of professionals leverages cutting-edge technology and data to lead advancements in diagnostics and healthcare solutions.

Explore Career Opportunities

Whether you're looking for a position in the lab, a leadership role, or a support function, Quest Diagnostics provides a breadth of opportunities. Our commitment to professional growth includes robust training programs and opportunities for advancement, ensuring that every employee can thrive professionally.

Innovate with Us

Join a team where innovation is at the heart of what we do. At Quest Diagnostics, your skills in science, technology, and beyond can help drive transformation in healthcare services. Our collaborative environment encourages creativity and out-of-the-box thinking to improve patient outcomes and streamline processes.

Internship and Employment Opportunities

Start your career path with Quest Diagnostics through our internship programs or full-time employment opportunities. We are committed to hiring talented individuals who are passionate about building a rewarding career in healthcare. Our internships provide a solid foundation in industry-specific skills and networking opportunities, setting the stage for a successful career.

Benefits and Culture

Quest Diagnostics is dedicated to fostering a workplace where diversity and inclusion are embedded in our DNA. From competitive benefits and wellness programs to diversity training and flexible work arrangements, we ensure our employees have what they need to succeed both professionally and personally.

Leadership and Development

We believe in nurturing leadership skills at every level of the organization. Quest Diagnostics offers various leadership programs designed to help you grow as an influential professional. With continuous learning and development, you can expand your expertise and take on new challenges.

Join Our Team

Search open positions that match your skills and interests. At Quest Diagnostics, we look for driven, curious, and innovative team players who are ready to make a difference. Explore the many facets of our business, from scientific research to client services, and find where you can make your mark.

Stay Connected

Keep up to date with career tips, industry insights, and the latest innovations at Quest Diagnostics. Our careers blog offers valuable information to help you navigate your professional journey effectively.

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Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Quest Diagnostics. At Quest Diagnostics, every role has an impact. Embark on your career journey with us and transform the landscape of healthcare through the power of insight.
Learn more about Quest Diagnostics
Size
40,000 employees
Market Cap
$17.8 billion
Industry
Net Income
$1.4 billion
Founded
1959
5 Year Trend
+7.5%
Revenue
$9.4 billion
NASDAQ

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