About the JobIT Manager - HealthcareAre you looking to make a difference in patients' lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most -at home.
Requirements:Qualifications:- Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Technology, or equivalent experience preferred.
- Minimum five (5) years of progressive IT leadership experience.
- Experience managing Service Desk, Infrastructure, Endpoint Management, or Technology Operations teams.
- Strong knowledge of Microsoft 365, Azure, Intune, Identity Management, and cloud-based technologies.
- Working knowledge of cybersecurity principles and operational security practices.
- Familiarity with ITIL service management principles.
- Strong analytical, organizational, and problem-solving abilities.
- Excellent verbal, written, and executive communication skills.
- Healthcare technology experience preferred.
- Home Health, Hospice, or Post-Acute Care experience is preferred.
- Knowledge of HIPAA security and compliance requirements preferred.
- Preferred Certifications: Microsoft Certifications - Azure Certifications - ITIL Foundation or higher - CompTIA Security+ - Cisco Certifications - Other relevant industry certifications.
Key Responsibilities:- Lead and manage daily IT operations across all supported locations and departments.
- Ensure reliable delivery of technology services supporting clinical, operational, and administrative teams.
- Monitor and improve service delivery performance through established KPIs and operational metrics.
- Develop scalable support models that support organizational growth.
- Drive operational excellence through standardization, automation, and process improvement.
- Oversee Service Desk operations and end-user support services.
- Establish and maintain service level expectations and performance standards.
- Monitor ticket volumes, aging, trends, and resolution effectiveness.
- Champion a customer-focused support culture that delivers timely, professional, and effective service.
- Ensure knowledge management practices and support documentation remain current and effective.
- Oversee administration and support of Microsoft 365, Azure, Endpoint Management, Identity Management, Teams Phone, and collaboration platforms.
- Partner with internal and external resources to maintain network, server, cloud, and endpoint technologies.
- Ensure technology systems remain secure, reliable, and available.
- Support technology upgrades, deployments, and lifecycle management activities.
- Partner with Technology Leadership to strengthen the organization's cybersecurity posture.
- Support vulnerability remediation, endpoint compliance, access management, and security best practices.
- Participate in incident response activities and technology risk mitigation efforts.
- Promote security awareness and compliance throughout the organization.
- Support HIPAA compliance and protection of company and patient information.
- Maintain and periodically test disaster recovery and business continuity procedures.
- Participate in emergency response planning and technology recovery efforts.
- Ensure critical systems and operational processes can be restored within established recovery objectives.
- Manage technology vendor relationships and service performance.
- Assist with contract reviews, renewals, and vendor evaluations.
- Support technology budgeting and cost optimization initiatives.
- Identify opportunities to maximize value while maintaining operational effectiveness.
- Lead, mentor, coach, and develop technology team members.
- Foster a culture of accountability, ownership, collaboration, and continuous learning.
- Conduct performance evaluations, goal setting, and development planning.
- Develop cross-training initiatives and succession planning strategies.
- Promote employee engagement and professional growth.
- Identify opportunities to automate manual processes and improve operational efficiency.
- Evaluate emerging technologies and recommend solutions that support business objectives.
- Participate in strategic technology planning initiatives.
- Support organizational change management and adoption efforts.
Benefits:Why Choose Pinnacle?- Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
- Growth & Stability: Over two decades as Florida's largest independent home health agency.
- Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
- Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
- Recognized Excellence: Ranked as a USA Today Top Workplace.
- Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.
Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!
