ABOUT THE JOBThe Health Center Manager is responsible for the leadership, oversight and overall success of assigned health center operations. Successful health center operations will include improved health of participants, satisfied Client partners and efficient operations of the clinic.
ESSENTIAL DUTIES & RESPONSIBILITIES- Supervise all team members in assigned employer health center(s) and ensure adherence to company policies, objectives and procedures
- Oversee management of assigned health center(s) operations, workflow and work schedules to ensure productive performance
- Required to provide coverage for vacant positions during staff absences or unfilled roles; expected to step in and assume duties and responsibilities when needed due to staff shortages.
- Collaborate with Account Manager to ensure health center is staffed appropriately to meet both the Client partners' and patients' demands
- Implement and manage strategy at a clinic/front line level as agreed upon with the account management team
- Effectively set expectations and goals (based on contracted services) for team members, discuss performance and manage performance improvement plans
- Talent identification and hiring, in partnership with recruiting department, for health center staff
- Ensure center staff are a high functioning team to include talent management and team building
- Maintain all regulatory and compliance guidelines in assigned locations
- Act as a resource for continual development, implementation and monitoring of clinical activities that improve outcomes, increase utilization, and enhance clinical efficacy.
- Perform onsite and remote chart/records/procedures audits
- Act as a resource for providing information and feedback to Clinic Operations regarding on-going clinic operations, client issues and concerns, and medical team management/staffing issues.
- Coordinate activities of data gathering, information distribution and ongoing clinical oversight.
- Work cooperatively with Corporate Client Services and Clinic Operations to enhance provision of support to the on-site clinics.
- Meet periodically with the Client to discuss clinic issues as needed; Client meetings should occur in collaboration with the Corporate Client Services team member(s)
- Participate in Client Company sponsored training
- Works closely with management to ensure that all health and safety standards are met to safeguard the health and wellbeing of employees. Meets regularly to disposition OSHA cases.
- Responsible for overseeing medical case management and acute injury management for injured workers in conjunction with medical providers, supervisors, and worker's compensation management team.
- May be directly involved in day-to-day case management activities either as a back-up or primary individual responsible for case management. This includes the following activities:
- Serves as liaison between medical providers and injured workers for coordination of care.
- Documents all clinical care and case management activities.
- Efficiently and satisfactorily carry out other duties as assigned or required.
QUALIFICATIONSCurrent RN clinical license (LPN or MA) plus 3-5 years clinical experience and a minimum of 5 years' experience in direct employee management, overseeing medical clinics for health care delivery, or equivalent combination of education and experience. Ability to speak Spanish is a plus. Occupational Health exp is also a plus.
DESIRED ATTRIBUTES- Ability to successfully prioritize and complete multiple and varying tasks.
- Ability to work within budgetary guidelines and constraints
- Ability to work towards clearly defined goals and objectives and to be accountable for progress towards/achievement of the goals.
- Must exhibit attributes of being appropriately assertive, enthusiastic, self-directed, and a team-oriented consensus-builder, with a commitment to wellness, health promotion, and chronic condition management.
- Must exhibit tact, patience, and resourcefulness in working with patients, clinicians, clients, colleagues, vendors, and personnel.
- Excellent written and verbal communication skills
- Must be able to work accurately and thoroughly throughout the entire job process.
- Consistently demonstrate professionalism and high-service attitude in communications and relationships with patients, clients, co-workers, corporate leadership and support staff, employers, prospects, vendors, and carriers
Pay Range: $65,000 - $105,000/yrThe actual offer may vary dependent upon geographic location and the candidate's years of experience and/or skill level.
We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.
