S&P Global, Inc

Head of WSO Core Operations

S&P Global, Inc$140K — $160K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in banking or investment industry
  • Proven customer relations expertise
  • Strong organizational and analytical skills
  • Familiarity with relevant software applications
  • Experience in building and executing strong client relationships
  • BA/BS degree or equivalent experience preferred
  • 10 years of team management experience in financial services preferred

Responsibilities

  • Develop and manage strategies for client-focused solutions
  • Oversee daily client task management and expectations
  • Collaborate with Product teams to enhance service offerings
  • Present product demos to potential clients
  • Lead special projects as assigned
  • Ensure positive client experiences across all interactions
  • Coordinate issue resolution effectively

Benefits

  • Eligible for an annual incentive plan
  • Access to additional S&P Global benefits
  • Support through the Restart initiative for returners to work
Full Job Description
About the Role:

Grade Level (for internal use):

13

The Team:

S&P Global WSO is an industry leader in leveraged loan and high-yield solutions and provides comprehensive products and services for portfolio management, administration, reporting, and analysis.


Responsibilities and Impact:

S&P Global is seeking an experienced and self-motivated individual to manage both client relationships within the Portfolio Management Services group.  The successful candidate will be responsible for managing client-driven strategy and client support throughout multiple aspects of the business.  Additional responsibilities include coordination of issue resolution, training, reporting, keen understanding/presentation of the clients' business structure, product pipeline, and market footprint. This individual will help set the vision of our team, as well as the daily tone of positive client experiences.

  • Manage a team strategy around a set focus of clients who utilize solution products 

  • Responsible for client task management as it relates to daily deliverables, product improvements, the strategic roadmap, and the prioritization of these expectations

  • Find ways to enhance our service offering by working with Product and other internal teams to streamline processing and create efficiencies

  • Demo products across solutions for prospective clients

  • Complete special projects as assigned

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $140,000 to $160,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits

What We’re Looking For:

Basic Required Qualifications:

  • Banking or investment industry experience

  • Customer relations experience

  • Strong work ethic – organized, detail oriented, analytical, task driven

  • Technical awareness through software applications

  • Adept at building strong client relationships with an emphasis around overall client execution

Additional Preferred Qualifications:

  • BA or BS or equivalent experience

  • 10 years of tangible experience managing a team of individual contributors in the financial services industry 

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

About S&P Global, Inc

S&P Global Market Intelligence is an exclusive analysis and in-depth data in real time for the banking.

S&P Global, Inc Careers

Join the dynamic team at S&P Global, Inc, a leader in providing transparent and innovative financial intelligence and analytics. As a global powerhouse, we are at the forefront of shaping the financial industry, making this an ideal time to advance your career with us. Work You’ll Do At S&P Global, Inc, you will be part of a culture that thrives on diversity, leadership, and professional excellence. Our team is committed to fostering an environment where innovation and growth are not just encouraged but are part of everyday activities. Transform your career with opportunities that place you at the intersection of data, technology, and market insights. Our professionals lead the industry in delivering cutting-edge solutions that address the challenges of today’s global markets. Join our team and collaborate with some of the brightest minds in the industry. With over 20,000 dedicated professionals worldwide, S&P Global, Inc offers a unique platform for professional growth and networking. S&P Global, Inc Jobs and Employment Opportunities We are continuously expanding our team and looking for talented individuals who are eager to drive innovation and lead change. Explore job opportunities in various fields, from financial services to data analysis, and contribute to our mission of providing essential intelligence. Do Innovative Work Be part of a company that values the skills and knowledge of its employees. At S&P Global, Inc, innovation is at the core of what we do. We offer a range of positions that allow you to apply your expertise and push the boundaries of what is possible in the financial sector. Internship Programs Kickstart your career with an internship at S&P Global, Inc. Our internships provide invaluable workplace experience and a chance to develop key skills that will aid you in your professional journey. Interns at S&P Global, Inc are crucial team members, working on projects that directly impact our business and clients. Benefits and Growth S&P Global, Inc is dedicated to the growth and development of its employees. We offer comprehensive benefits designed to enhance your life and well-being. From advanced career development programs to leadership training, we provide the tools necessary for you to succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players. Whether you are starting your career or looking to take it to the next level, S&P Global, Inc offers a range of job opportunities and career paths. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at S&P Global, Inc. S&P Global, Inc is not just a company—it’s a place where you can make a difference. Join us and help shape the future of the financial world.
Learn more about S&P Global, Inc
Size
22,850 employees
Market Cap
$107.6 billion
Industry
Net Income
$2.3 billion
Founded
1888
5 Year Trend
+7.9%
Revenue
$7.4 billion
NASDAQ

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