Job DescriptionU.S. Bank is seeking a strategic and results driven General Manager to lead our Value Card Products credit card portfolio. This role has full P&L accountability and is responsible for the end to end strategy, performance, and evolution of the portfolio. The General Manager will play a critical role in defining and delivering a best in class portfolio that drives customer engagement, loyalty, and long term value while meeting enterprise return and risk expectations.
With its very strong enterprise focus on Consumer and Small Business Payments, U.S. Bank is committed to growing the credit card Value Products segment of our Proprietary Products portfolio by hiring a senior leader to build and lead this business into the future. This role will report to the head of Proprietary Products and will be a key member of the Proprietary Products leadership team. This individual will be responsible for bringing together our Product, Relationship and Technology capabilities to grow and serve clients in an integrated, holistic manner.
The Head of Value Portfolio will be responsible for managing, growing, and deepening our overall credit card products and our client relationships. The successful candidate will collaborate closely with the company's leadership team and applicable business partners to build and deepen client relationships to bring best-in-class products, digital capabilities and experiences. A successful candidate will bring strong leadership and drive a culture of inclusivity, accountability and execution, all while ensuring the U.S. Bank brand is at the forefront of the transformative journey. Key business responsibilities include managing the overall P&L of the Value Portfolio, driving sales and relationship management, developing the multi-year strategy, managing current products and new product innovation.
Key Responsibilities- Full Portfolio & P&L Ownership
Serve as General Manager accountable for the Value Portfolio, encompassing five products and approximately 1.2 million customers, representing ~$6B in sales, ~$4.7B in average net receivables (ANR), and ~$600M in annual revenue - Product Strategy & Modernization
Lead the design and execution of a next generation Value card product/value proposition and feature set that addresses evolving customer needs and drives wallet share - Customer Value & Experience
Develop compelling benefits and experiences that customers actively use and value across spending, borrowing, and redemption moments, reinforcing long term engagement and advocacy - Platform Transformation
Drive required changes and enhancements across loyalty platforms to meet and exceed customer expectations, ensuring scalability, reliability, and seamless integration into the broader ecosystem - Customer Acquisition & Onboarding
Grow new customer acquisition through targeted marketing strategies and streamlined onboarding experiences that convert prospects into loyal customers-making it easy to apply, get approved, and begin using confidently from day one - Digital First Experience Design
Reimagine end to end customer interactions through a digital first (mobile led) lens, delivering seamless, intuitive, and data informed experiences that strengthen brand connection and empower customers - Sustainable Growth & Risk Management
Drive portfolio growth within defined return and loss hurdles through disciplined, risk based pricing and decisioning integrated across the full customer lifecycle - Interconnected Growth & Relationship Deepening
Increase products per customer and overall relationship tenure by enabling and accelerating interconnected growth across the broader U.S. Bank ecosystem - Servicing Excellence & Advocacy
Maintain a relentless focus on identifying and eliminating customer pain points, ensuring every servicing interaction is seamless, intuitive, efficient, and contributes to higher customer advocacy scores
Qualifications- Extensive senior leadership experience managing large scale consumer financial products with full P&L accountability
- Proven track record of building and transforming product portfolios at scale
- Deep expertise in customer centric product design, digital experiences, and lifecycle management
- Strong business judgment with experience balancing growth, risk, and return objectives
- Demonstrated experience leading cross functional teams across product, marketing, risk, technology, finance and operations
- Proven leadership and judgment to hire, develop, and retain diverse and effective leaders who lead through change
- Executive presence, proven experience championing change across a large organization, and demonstrated experience directly and indirectly influencing senior-level management and key stakeholders
- Proven experience communicating a vision and inspiring teams to achieve business results
- Knowledgeable of changing market conditions, operational and technological trends, evolving business practices, and regulatory expectations, and engages others to develop possible future policies, practices, and approaches to address these developments
Benefits:Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $194,225.00 - $228,500.00
Posting may be closed earlier due to high volume of applicants. 
