The OpportunityMedMe's largest Canadian relationships, the country's biggest pharmacy chains, banner networks, and association partnerships, currently sit with the founders. That's not scalable as those accounts and partnerships grow in number and complexity.
We're hiring a Head of Strategic Accounts, Canada as the senior owner of all of MedMe's existing Canadian enterprise and partnership accounts. This is explicitly a senior seat, not a junior one, the mandate is retention, adoption, and taking day-to-day account management off the founders' plates for good.
What You'll Do- Own the full relationship for MedMe's largest existing Canadian enterprise and partnership accounts
- Drive retention and adoption across those accounts
- Identify and close lower-level upsell within existing product lines (new product launches are owned by the Enterprise, Partnerships & Expansion AE)
- Serve as the senior, founder-level point of contact for MedMe's most important Canadian relationships
- Build account plans and QBR cadences for top accounts
- Partner cross-functionally with Product, CS, and Support to resolve account-level escalations
About You- Senior account management or enterprise customer success experience, ideally owning large, complex, multi-stakeholder accounts
- Comfortable operating at a senior/executive level with major national accounts
- A track record of driving retention and adoption in existing accounts, not just closing new logos
- Strong relationship-management and executive-presence skills
- Bonus: experience in pharmacy, health tech, or another regulated, relationship-driven B2B industry
Success in This Role Looks Like- 30 days: You're ramped on MedMe's largest Canadian accounts and the current relationship status with each.
- 60 days: You're independently running the relationship for MedMe's top accounts, with the founders stepping back.
- 90 days: Account plans and QBR cadences are in place for all major accounts, with at least one upsell or adoption win.
- Long-term: Retention and adoption are fully owned at a senior level across MedMe's national account base, with founders no longer needed for day-to-day account management.
How We HireMedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities. This role will follow the below Interview Process:
- Initial screening conversation with our People and Culture team
- Intro interview with the hiring manager
- Technical interview with the team
- Additional cross-functional interview as required (depending on the role)
- References and offer
How We Use AIAt MedMe, we use AI to help us organize and manage applications, so our team can spend their time where it matters most. Every CV is personally reviewed by a human being; AI helps us stay organized, not make decisions. We believe AI should make great people more effective, not replace the thinking and judgment that great hiring requires.
Perks at MedMe- Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs
- Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)
- Professional Development: We support your growth with a yearly budget dedicated to learning opportunities
- Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office
- Office Closure for Holidays: Enjoy 1 week of company-wide office closure during the holidays
- Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding
LocationThis is a hybrid position, based at our office located at the intersection of Adelaide and Spadina in Toronto, with in-person work required 2-3 days per week, aligned to operational needs. Occasional travel is expected for customer meetings, partner discussions, and industry events. Remote candidates may be considered on an exceptional basis based on experience.
CompensationThe salary range for this role is
CAD $120,000 - $160,000 base annually, plus variable compensation tied to retention and upsell outcomes (final structure to be confirmed). Compensation is determined based on experience, skills, and alignment to the role's scope. We're happy to discuss the full details of our compensation package with candidates who progress through our interview process.
