The Head of Returns/Service Tools/Shipping Receiving will supervise spare parts returns, shipping and receiving operations in Building 1, and manage service tools across the Service Department.
Duties & Responsibilities
- Lead a diverse team of Shipping & Receiving Clerks, Returns Representatives, and Service Tool Coordinators.
- Manage service tool inventory levels to ensure availability for field service needs.
- Oversee the calibration process for all service tools and ensure compliance with ISO standards.
- Follow up with service technicians and managers on outstanding tools requiring return.
- Drive SYNCHRO initiatives to improve departmental processes and efficiency.
- Ensure customers receive timely credit for returned parts.
- Maintain key performance indicators (KPIs) such as open returns, overdue tools, and shipping/receiving backlog.
- Ensure shipping, receiving, returns, and tool room areas are maintained as clean and safe work environments.
- Collaborate with the Service Management team to ensure toolboxes are properly maintained—clean, calibrated, and complete.
Experience & Education
Minimum of two years of professional experience in a manufacturing, logistics, or order processing environment, with strong interpersonal communication, problem-solving, and conflict-resolution skills. Customer service or a SYNCHRO experience is a plus. Computer skills including Word, Outlook, Excel, PowerPoint, SAP, and SIS.
Pay & Benefits
- Retirement: 401(k) with generous company match
- Health & Wellness: Comprehensive medical, dental, and vision benefits with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.
- Education Assistance: Tuition reimbursement and student loan guidance to support your continued learning
- Family Support: Paid family and parental leave programs, plus comprehensive reproductive and family health resources
- Work-Life Balance: Paid time off available from day one, plus 11 paid company holidays
- Income Protection: Company-paid life insurance at two times base salary, along with short- and long-term disability coverage
- Additional Programs: Gym membership subsidy, employee referral bonuses, recognition awards, and a scholarship program for employees' children
Pay Range: $89,610 to $126,690
