Bachelor's degree in operations, technology, service management, risk, resiliency, or related field; or equivalent experience
10 years of relevant work experience
5-7+ years of managerial experience in technical IT security
Strong change management and organizational influence skills
Systems thinker with an ability to identify interconnected operational issues
Experience in building high-performing teams and developing future leaders
Responsibilities
Lead initiatives to identify and resolve process weaknesses and operational vulnerabilities
Translate lessons from operational disruptions into actionable improvement plans
Drive continuous improvement efforts to enhance operational efficiency and service performance
Analyze incident trends and stakeholder feedback to recommend improvements
Collaborate with organizational leaders to establish performance expectations and promote continuous improvement practices
Benefits
Hybrid work model with 3 days in the office (Cincinnati, OH or Atlanta, GA)
Opportunity for growth in a leadership role
Engagement in continuous improvement initiatives
Emphasis on team collaboration and problem-solving
Access to operational excellence certifications like ITIL and Lean Six Sigma
Full Job Description
Job Description
This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or a valid Green Card Holder.
This position is hybrid 3 days per week in the in the following office locations: Cincinnati, OH or Atlanta, GA
What you'll own
Lead efforts to uncover and address recurring issues, process weaknesses, and operational vulnerabilities that impact performance, customer experience, or organizational resilience.
Ensure lessons learned from incidents, operational disruptions, audit findings, and performance gaps are translated into actionable improvement plans with clear ownership, timelines, and measurable outcomes.
Lead a portfolio of continuous improvement efforts focused on increasing operational efficiency, reducing risk, improving service performance, and strengthening organizational readiness.
Analyze incident trends, operational metrics, stakeholder feedback, and emerging risks to identify patterns, anticipate issues, and recommend targeted improvement opportunities.
Partner with leaders across the organization to embed problem-solving disciplines, establish performance expectations, and drive adoption of continuous improvement practices.
What you'll bring
Bachelor's degree in operations, technology, service management, risk, resiliency, or transformation functions or the equivalent combination of education, training, or work experience plus 10 years of experience of relevant work experience
5-7+ years of managerial experience, leading a team within technical IT security, such as security operations analytics, or engineering.
Strong change management and organizational influence skills
Systems thinker who can identify interconnected operational issues
Proven ability to build high-performing teams and develop future leaders
It's a bonus if you have
Act like an owner: We take accountability - working at pace to own our outcomes. We empower each other to make decisions. We're innovative - always finding better ways to deliver impact.
Win as one team: We value personal connections - moving forward together with clarity. We build inclusive and global teams - embracing different perspectives and ideas. It's always 'we,' never 'me.' We're determined to succeed together.
