The Head of PMO is responsible for driving delivery excellence across the Professional Services organization by establishing and enforcing best-in-class project management standards, governance, and execution practices within a fintech environment.

This role ensures that all client initiatives are delivered consistently on time, within scope, and on budget, through rigorous oversight, proactive risk management, and disciplined execution. The role partners closely with Legal, Finance, Product, Engineering and Sales to align delivery with commercial objectives, contractual commitments, and client expectations, ensuring high-quality outcomes and sustained business value.
What You'll Do:

• Continuously improve and execute the PMO vision, operating model, and governance framework in line with our business objectives.
• Lead, mentor, and develop a global team of project managers and PMO analyst (10+ people).
• Drive a culture of accountability, transparency, and continuous improvement across the Professional Services delivery organization.
• Own and enforce enterprise-wide project management standards, methodologies, and templates (e.g., kickoff, RAID, status reporting, change control).
• Monitor portfolio health using structured reporting (e.g., RAG status, risk tracking, milestone performance), including escalation frameworks.
• Lead PMO transformation initiatives to scale operations and improve client outcome.
• Standardize project lifecycle stages from initiation through handover to support/operations.
• Establish clear success metrics (e.g., budget adherence, SOW performance, client satisfaction), including project time tracking and reporting.
• Partner with Finance on project budgeting, forecasting, revenue recognition, billing and margin tracking.
• Collaborate with Legal on SOWs, MSAs, and contractual frameworks to ensure clear scope, deliverables, and risk allocation.
• Oversee change control processes to manage scope changes and contractual impacts.
• Provide executive-level reporting on portfolio performance, risks, and mitigation plans.
• Build strong relationships across Product, Engineering, Sales, Finance, and client stakeholders.
• Identify opportunities to improve delivery processes, tools, and automation.
• Drive adoption of best practices, including Agile, hybrid delivery models, and data-driven reporting.
• Strong focus on data-driven decision-making, including KPI frameworks and executive dashboards.

Measures of success:

• % of projects delivered on time and within budget.
• Portfolio RAG status improvement trends.
• Reduction in scope creep through effective change control.
• Improvement in billing accuracy and revenue realization.
• Client satisfaction (NPS or equivalent).
• PMO process adoption and compliance rates.

What We're Looking For:

• At least 10+ years of Project Management and/or Product Management in Capital Markets.
• Proven experience leading a PMO or delivery organisation within fintech, financial services, or enterprise software.
• Excellent executive communication and stakeholder management, as well as cross -functional collaboration with Sales, Finance, Legal and Product teams.
• Strong understanding of the Software Development Lifecycle (SDLC) and best practices of the same (preferably Agile) and development tools like JIRA.
• Deep understanding of SOW-based delivery models, commercial constructs and strong financial acumen (budgeting, forecasting, margin management).
• Experience with trading and/or risk platforms implementations and cloud-based native services and SaaS offerings.

Extra Credit:

• Graduated with an advanced degree (Masters) in a technical or business discipline with a background in project/programme management methodologies (e.g., PMP, PRINCE2).
• Exposure to AI/automation or digital initiatives to improve delivery efficiency and reporting.
• Exposure to cloud (AWS) and/or SaaS preferred.

Where You'll Work:

This is a remote role, open to all who reside within Canada - with preference to candidates located in the GTA.

An important note on salary:

The annual pay range for this position is based on the preferred primary location of the role which is listed above. If you are applying to this role at a location that is not the preferred primary location, please keep in mind the salary range will vary and may fall outside of what is listed. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Also note that unsolicited contact from third-party recruiters or agencies will not be considered at this time. We respectfully request no outreach from agencies.