JP Morgan Chase & Co.

Head of Performance Management Insights & Executive Communications

JP Morgan Chase & Co.$150K — $180K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in business management or related fields
  • Proven track record in enterprise performance management
  • Experience influencing executive decision-making
  • Skilled in creating executive communications and presentations
  • Strong grasp of performance measurement frameworks
  • Exceptional storytelling and stakeholder management skills
  • Ability to synthesize complex information effectively

Responsibilities

  • Own the management system for the Testing Center of Excellence
  • Define and lead KPI/KRI strategy and performance measurement
  • Establish a cohesive narrative across multiple organizational metrics
  • Lead executive updates and quarterly business reviews
  • Provide analytics and decision support to senior leaders
  • Manage executive communications and stakeholder engagement materials
  • Drive reporting strategy and automation of processes

Benefits

  • Opportunity to work with senior leaders across multiple domains
  • Influence outcomes in a large, complex organization
  • Engagement in transformational initiatives
  • Access to a global workforce of more than 1,100 employees
  • Participation in the development of governance and analytics strategies
Full Job Description
JOB DESCRIPTION

Join our team and lead the management system for one of the firm's largest control testing organizations, providing senior leadership with transparent, accurate, and actionable insights into organizational performance, execution, workforce effectiveness, quality outcomes, risk management, and transformation progress.

As an Executive Director in our Testing Center of Excellence, you will partner closely with senior leaders across Testing, Control Management, Compliance, Audit, Risk, Finance, Workforce Strategy, Product, Technology and Data & Analytics. You will also drive enterprise performance management, executive reporting, stakeholder communications, Key Performance Indicators (KPI), governance, analytics and business insights across a global organization of more than 1,100 employees. In addition, you will be a key advisor to senior leadership, helping translate data into decisions, priorities and actions that improve business outcomes.

Job Responsibilities

  • Own the TCoE management system, including executive scorecards, business reviews, governance routines, and leadership reporting. 
  • Define and lead enterprise KPI/KRI strategy, metric governance, scorecard frameworks, and performance measurement standards across the organization.
  • Establish a single performance narrative across execution, quality, workforce, financial management, risk, governance, and transformation initiatives. 
  • Lead quarterly business reviews, executive updates, leadership dashboards, management reporting, and senior stakeholder communications. 
  • Provide strategic analytics, decision support, scenario analysis, workforce insights, productivity measurements, and business intelligence to senior leaders. 
  • Own executive communications, leadership messaging, presentations, and stakeholder engagement materials that clearly articulate organizational priorities, performance, risks, opportunities, and strategic decisions. 
  • Serve as the central point of accountability for performance transparency, ensuring leadership has timely and accurate visibility into organizational effectiveness and outcomes. 
  • Lead reporting strategy, requirements, prioritization, and governance, partnering closely with technology, data, and reporting teams to deliver scalable reporting and dashboard solutions. 
  • Drive automation, simplification, and modernization of reporting processes, reducing manual effort while improving quality, consistency, and scalability. 
  • Partner with Strategy & Transformation leadership to define success measures, track benefits realization, and quantify business impact from transformation initiatives.  
  • Establish enterprise performance benchmarks and management insights that support continuous improvement, accountability, and informed decision-making. 

Required Qualifications, Skills and Capabilities

  • 10+ years of experience in business management, Chief Operating Officer functions, strategy, analytics, finance, product management, operations, control management, Risk, compliance or consulting. 
  • Demonstrated success leading enterprise performance management, executive reporting, business intelligence, analytics, governance, or strategic management functions within large, complex organizations. 
  • Proven ability to influence executive decision-making and drive measurable business outcomes through data, insights, and strategic analysis. 
  • Demonstrated experience developing executive communications, board-level presentations, governance materials, scorecards, and leadership reporting. 
  • Strong understanding of performance measurement frameworks, metrics governance, KPI development, and management operating routines. 
  • Exceptional executive presence, communication, storytelling, and stakeholder management skills. 
  • Proven ability to influence outcomes across highly matrixed environments without direct authority. 
  • Ability to synthesize large amounts of information into clear themes, insights, recommendations, and decisions for senior leadership.
  • Experience within Risk, Compliance, Control Management, Audit, Testing, Operations, Finance, or other governance-oriented organizations. 
  • Experience leading analytics, business intelligence, reporting transformation, data governance, or performance management initiatives. 
  • Experience supporting executive committees, regulatory engagements, board reporting, or senior governance forums. 

 

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

Similar Jobs

More Jobs at JP Morgan Chase & Co.

More Business Services Jobs

Find similar Head of Performance Management Insights & Executive Communications jobs: