The Head of Operations - Air Freight (High-Tech Accounts & USA Gateway Operations) is responsible for the end-to-end operational leadership of the company's Air Freight business supporting strategic High-Tech customers and all USA Air Gateway Operations.
This role is accountable for delivering operational excellence, customer satisfaction, service reliability, productivity, compliance, and financial performance across the air freight network. The position ensures seamless execution of complex international air freight solutions while driving standardized processes, operational governance, and continuous improvement across gateway facilities and stations supporting strategic high-tech customers.
The Head of Operations partners closely with Commercial, Global and Regional Key Account Management, Product, Procurement, Customs Brokerage, Ground Transportation, Warehousing, Finance, IT, and Global Operations to ensure exceptional service delivery while supporting profitable business growth.
The role has direct responsibility for operational execution, gateway performance, customer implementation, and operational support teams across the Air Freight organization.
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.
