About the Role

Happen Bank is looking for a Head of National Accounts Director - Home Improvement to drive national account growth within our Home Improvement business, with an initial focus on Windows & Doors. In this role, you'll identify, acquire, and expand high-value enterprise relationships across manufacturers, distributors, private equity-backed platforms, multi-location brands, and other large home improvement operators

You'll combine strategic market development with hands-on business development, using market and competitive insights to identify opportunities, build enduring executive relationships, and grow incremental sales volume. You'll also partner closely with our Partnerships team and cross-functional stakeholders to strengthen Happen Bank's value proposition and expand our position in priority Home Improvement verticals.

What You'll Do

National Account Growth & Acquisition

• Define and execute the national account growth strategy for assigned Home Improvement verticals, identifying and prioritizing high-value enterprise opportunities using market data, customer insights, and competitive intelligence
• Build and manage a qualified pipeline of manufacturers, distributors, private equity-backed platforms, national dealers, multi-location brands, and other strategic prospects through direct and channel partner opportunities
• Lead complex enterprise sales cycles from prospecting and discovery through solution development, negotiation, contracting, onboarding, and launch
• Build trusted relationships with executive and operational decision-makers, using a consultative approach to understand financing needs and position Happen Bank as a differentiated solution

Account Expansion & Performance

• Own and expand strategic National Account relationships, building relationships across multiple levels of the client organization and identifying opportunities to increase utilization, sales volume, product adoption, and long-term partnership value
• Lead partner training, business reviews, and ongoing performance discussions, ensuring clients receive timely and relevant information and maintaining clear communication throughout the relationship
• Monitor account performance against contractual terms and commitments, proactively identifying discrepancies and leading actions to address performance gaps while protecting the partner relationship and Happen Bank's business interests
• Serve as the primary commercial point of contact when complex partner issues arise, coordinating across internal teams to drive timely resolution and communicate clearly with the client
• Maintain disciplined pipeline and opportunity management, forecasting, and performance reporting using CRM, analytics, and AI-enabled tools where appropriate

Market & Sales Leadership

• Develop relationships with relevant industry associations and represent Happen Bank at conferences, trade shows, and other industry events
• Monitor market and competitive trends and translate insights into recommendations that strengthen Sales and Marketing strategy, product positioning, and go-to-market execution
• Serve as a subject-matter expert in business development discussions, identifying and prioritizing enhancements and opportunities that strengthen Happen Bank's value proposition, revenue growth, and market share
• Provide strategic leadership and expertise across the broader sales organization, helping teams pursue complex opportunities and improve business development effectiveness

About You

• 10+ years of B2B sales or business development experience, including experience across inside and outside sales environments
• Bachelor's degree or higher in a related field; or equivalent combination of education and work experience
• 5+ years of National Account sales experience with demonstrated success managing complex enterprise relationships
• Proven track record of delivering revenue growth through both new business acquisition and organic account expansion
• Strong strategic and analytical capabilities with the ability to identify market opportunities, prioritize high-impact opportunities, and translate insights into action
• Strong commercial judgment and experience navigating complex enterprise sales cycles, negotiations, and partnership agreements
• Ability to build trusted relationships and influence stakeholders at all levels of an organization, including senior and executive decision-makers
• Excellent written, verbal, negotiation, and presentation skills
• Ability to operate effectively across cross-functional teams and influence outcomes without direct authority
• Comfortable traveling nationally 30-40%, including overnight travel and occasional weekends
• You understand how to apply AI to complex business development work to improve research, account strategy, analysis, and execution. You use it thoughtfully to unlock better outcomes while maintaining a high bar for data integrity, confidentiality, and where human judgment matters most

Nice to Have

• Experience in financial services, particularly consumer or retail lending
• Experience in the Home Improvement industry, particularly Roofing or Windows & Doors
• Established relationships with manufacturers, distributors, private equity-backed platforms, multi-location operators, or relevant industry associations

Work Location
Remote with regular travel

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role's team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role's success, and remote placement will not be considered. Happen Bank offers relocation, based on actual job level.

Time Zone Requirements
Local hours (PT, MT, CT, ET)

While the position will primarily work local hours, Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
Monthly travel to San Francisco. As needed travel to other Happen Bank offices, national accounts, conferences, etc. Happen Bank will cover your travel-related expenses.

Compensation
The target base salary range for this position is 150,000-200,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank's Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

We're creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

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