Our opportunityWe are seeking an
Area Head of Customs Product & Operations, Canada to lead, stabilize, and grow a robust Canada customs brokerage organization of 40+professionals. This role reports to the Area Head of Local Products and is accountable for driving commercial growth while strengthening operational execution, trade and compliance services productivity, and service reliability.
The role requires a leader who can balance PNL responsibilities, customer-facing commercial partnership, with hands-on operational excellence, while intentionally shaping a high-performance culture and leading with care.
In this role, you will:- Manage the PNL for Maersk Customs
- Lead and stabilize CHB operations across the Canada Area.
- Drive commercial growth in partnership with sales leadership.
- Strengthen customer relationships to improve retention and satisfaction.
- Ensure consistent, compliant, and high-quality service delivery.
- Improve productivity, cost-to-serve, and operational efficiency.
- Lead with care while intentionally building a high-performance culture.
- Drive performance management across teams (objective setting, reviews, compensation).
- Proactively manage capacity planning and workload distribution.
- Oversee service metrics and ensure accountability to KPIs.
- Champion operational excellence initiatives and productivity improvements. Act as the senior point of contact for customs delivery matters
What you bring:EDUCATION & TECHNICAL CERTIFICATION- BA in related field strongly preferred
- Licensed Customs Broker (required).
EXPERIENCE- 10-15+ years of progressive leadership experience in Customs Brokerage and Trade Compliance.
- Proven experience leading teams (40+ FTE preferred).
- Demonstrated ability to drive commercial growth while maintaining operational control.
- Experience shaping high-performance teams with strong employee engagement.
- Ability to interface with senior leadership.
- Experience operating within customs regulatory complexity and volatility.
- Ability to integrate and leverage globally aligned systems and platforms at a regional level.
Travel (domestic) is expected for 20% of time.
Pay Range: $140,000-$150,000 CAD
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
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