Position Overview:
Fogelman Properties is seeking a strategic and forward-thinking Head of Learning & Development (L&D) to build, elevate, and oversee our training ecosystem. This role will lead the design, implementation, and continuous improvement of all learning initiatives company-wide-including programs delivered directly by this leader as well as those facilitated by others across the organization.
The L&D leader will oversee all Learning Management Systems (LMS), partner with senior leaders to build developmental programs for new and existing managers, establish standardized learning paths for duplicative roles, and create a cohesive mentorship program across our properties. This individual will drive consistency, excellence, and engagement in all training activities while helping shape a culture of continuous learning.
Key Responsibilities:
Learning Strategy & Leadership - Develop and execute a holistic, company-wide learning and development strategy aligned with Fogelman's business goals.
- Provide oversight and quality control for all training programs - both those facilitated by L&D and those delivered within other departments (Operations, Technology, HR, Marketing, Maintenance, etc.).
- Lead, manage, and configure all corporate LMS platforms, ensuring seamless adoption, reporting, content governance, and functionality.
Training Programs & Role-Based Learning Paths - Create comprehensive learning plans for all duplicative roles (e.g., leasing consultants, maintenance technicians, property managers, etc.) to ensure consistency across all markets and assets.
- Partner with subject-matter experts to design or curate training content that supports both foundational and advanced competencies.
- Build scalable, blended learning solutions (live, virtual, on-demand, peer-led, and experiential).
Manager Development - Facilitate the development of training for new-in-role managers, focusing on core leadership skills, operational excellence, coaching, and people management.
- Design growth-oriented development programs for middle managers, supporting succession planning and leadership pipeline objectives.
- Collaborate with Operations and the HR team to align leadership development with performance expectations and organizational needs.
Mentorship & Talent Development Programs - Create and manage a formal mentorship program across properties, pairing team members to foster growth, knowledge sharing, and internal career progression.
- Monitor program effectiveness through tracking, feedback loops, and measurable outcomes.
Cross-Functional Partnership & Standardization - Work closely with Operations, HR, Property Teams, and Senior Leadership to identify training needs and build standardized processes across business areas.
- Ensure consistency in onboarding, role transitions, compliance training, and skills development.
- Support change management efforts by ensuring the delivery of training aligned with new initiatives, systems, or organizational transformations.
Measurement & Continuous Improvement - Establish KPIs and feedback systems to evaluate training effectiveness and ensure ROI on learning initiatives.
- Use data to inform improvements, content enhancements, and future development priorities.
- Stay current with industry trends and best practices in L&D, multifamily real estate, adult learning, and LMS technologies.
Qualifications:
- Bachelor's degree in Human Resources, Organizational Development, Education, Business, or related field; Master's degree preferred.
- 8+ years of progressive experience in learning & development; experience in property management, hospitality, or multi-site operations strongly preferred.
- Proven experience leading company-wide training programs, LMS administration, and leadership development.
- Demonstrated success developing learning strategies and role-based learning paths.
- Strong facilitation skills with the ability to engage both in-person and virtual audiences.
- Excellent project management, communication, and relationship-building skills.
- Strategic mindset with the ability to execute at both conceptual and tactical levels.
