Job Title

Job Description Summary

Job Description

Primary executive point of contact for GOS occupier clients within the region, leading account management team and collaborating with the entire platform to deliver client value, expand client relationships, and grow GOS business across the region.

· Set operational and financial goals through internal Business Planning and client facing Strategic Agendas

· P&L responsibility for all regional accounts including annual budget development, forecasting, quarterly financial reviews/recommendations and achievement of EBITDA targets.

· Build highly engaged, top talent workforce with focus on client needs, satisfaction and positive KPI results

· Collaborate with Enterprise and Portfolio Sales organizations to acquire and transition new clients in support of business growth targets.

· Participate in semi-annual account reviews; which will include: summary of performance, financial review, risks and mitigation, growth opportunities, talent developments and succession planning, etc.

· Instill a strategic, data driven approach with all account team members on behalf of client.

· Develop a working knowledge of C&W platform resources including service line leads, marketing, research, technology and core best practices to enhance overall client satisfaction and sales efforts

· Partner with service line leaders to build and create a culture of trust and teamwork across business lines

· Accountable for all financial and administrative responsibilities within respective area

· Ensure superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and overall client satisfaction.

· Ensure the implementation and positive performance of all contracted service lines, as required by client contracts and where possible, seek to identify and implement additional services across client’s portfolio.

· Ensure coordination of regular performance reviews between clients and C&W, as outlined in the contract or required, enhancing client relationship, improvement opportunities and managing suitable action plans.

· Ensure the smooth integration and performance of C&W accounting and financial reporting services dedicated to client accounts, both with respect to client facing financial reporting and the integration of C&W internal financial P&L management at a regional level

· Ensure that fixed compensation services under client contracts are realized and variable compensation opportunities are maximized to improve business unit and company profitability

· Participate and contribute to the overall service and financial performance of C&W through effective cross-selling and expansion of established revenue streams

· Demonstrate tangible leadership and relationship management skills across primary client stakeholders and internal C&W individuals

Key competencies

· Leadership

· Customer Relationship Management

· Technical Skills

· Organization Design & Management Skills

· Communication (oral and written)

· Financial Management

· Matrix Organization / Business Partner Skills

· Presentation Skills

· Business Acumen

· Important education

Education

· Bachelor’s degree required

· Master’s degree or MBA preferred

Important Experience

· 15+ years’ experience, 10 years of real estate experience preferred

· Competency in one or more of the core service lines

· Financial analysis and computer literacy with knowledge of applicable software packages

· Experience in resource allocation and implementation

Additional eligibility qualifications

· Demonstrated leadership and management skills dealing with issues ranging from senior level to administrative

· Ability to cross sell services

· Strong communication, negotiation and analytical skills

· Financial analysis experience and familiarity with financial concepts

· Computer: Strong proficiency with MS Office Suite, including ability to perform internet-based research

· Extensive knowledge and experience in resource allocation and implementation concepts

· Superior relationship building and management skills along with solid interpersonal skills

· Strong organizational skills

· Team oriented approach

· Ability to balance integration of internal requirements of policies/procedures with those of the client

· Proven record of providing excellent internal and external customer service

· Ability to comprehend, analyze, and interpret complex business documents.

· Ability to respond effectively to highly sensitive issues.

· Ability to make effective and persuasive presentations on complex topics to employees, clients and Sr. Management

· Ability to motivate and negotiate effectively with key employees, senior management and client groups

· Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations

· Requires expert level analytical and quantitative skills