About This RoleWe're hiring a Head of GTM + Customer Operations to operationalize and accelerate Axle's commercial engine into the next phase. This is a great role for someone who wants to work across the team, own customer-facing outcomes end to end, and build the processes and systems that set up Axle to scale.
What You'll Lead- Run and scale pilots: scoping, onboarding, training, proving value, and expanding
- Own customer operations: success, field ops, renewals, and structured feedback loops
- Build our scaling GTM motion: segmentation, value props, messaging, repeatable sales plays
- Partner deeply with product and engineering to ensure customer realities shape the roadmap
- Develop Axle's operational backbone: documentation, metrics, processes, and cross-team coordination
- Represent Axle externally with fleets, service providers, OEMs, and strategic partners
Who You Are- 3-6 years of experience across customer-facing, operational, or strategic roles
(e.g CX, operations, consulting, product / program management, or similar) - Experience building or scaling processes in environments where customers depend on precision, clarity, and clear outcomes
- Comfortable going from strategic thinking to hands-on execution in the same day
- Resourcefulness and a very strong bias toward action ("Let me take a quick first stab at it..." energy is very appreciated.)
- Excited to work at a startup where you'll own projects end-to-end and ship quickly
- Collaborative, curious, low ego
Bonus points if you have founder/early stage start up (0-25 people) experience. Extra bonus points if you eventually want to start your own company.
What We Offer- A fun, innovative product with strong customer pull
- Working with a high-agency team solving a real industry problem
- Competitive compensation + meaningful early equity
- Medical, dental, and vision insurance + 401k (no match yet)
- Generous home-office and equipment budget
- LA office in the Arts District + regular team meetups
Location Note: While we prefer the role be based in the Los Angeles area, we are open to a great fit remote candidate willing to travel out here at least 1x a month!
