Role OverviewThe Head of EA Operations leads Harvey's team of Executive Assistants - the first dedicated leader the function has had. As our leadership team and global footprint have grown, so has the group of EAs supporting them, largely one hire at a time. You'll bring that group together as one team, owning hiring, standards, and coverage globally so every executive has consistent, reliable support and every EA has a leader invested in their development.
This is a hands-on leadership role for someone who has built and run an executive support team before, ideally in a fast-scaling environment.
What You'll Do- Lead Harvey's Executive Assistants as one coordinated team, including directly managing EAs to our VPs, setting the standard for what great executive support looks like across every org and office.
- Own hiring for the team end to end and make the match between each assistant and the executive(s) they support, with input from those leaders, managing transitions and re-matches as the org evolves.
- Set shared expectations, service levels, and ways of working for the role, and partner with executives on each assistant's performance and development.
- Drive leveling and compensation fairness across the EA team, working with leaders, Compensation, and People Business Partners.
- Manage support coverage and ratios globally - keeping coverage reliable, balancing load across the team, and planning capacity ahead of new executive hires and expansion into new markets.
- Provide interim, hands-on coverage when needed - stepping in to support a leader directly when a new executive starts before their EA is hired, or when an EA is out - so no executive is left without support.
- Partner with the Onboarding, IT, and People Business Partner teams to give new executives a smooth, well-coordinated start, helping shape their first weeks.
What You Have- Experience managing a team of Executive Assistants or executive-support professionals - hiring, developing, and setting the standard for others in the role.
- A track record supporting C-level and senior leaders, with the judgment and presence to earn their trust.
- Experience in a high-growth, fast-scaling company, where structure is built while the business keeps moving.
- Strong operational instincts - you build the systems, playbooks, and ratios - paired with excellent judgment around sensitive, confidential information.
- Experience managing across multiple offices and time zones, ideally globally.
- Strong cross-functional leadership ability and executive communication skills, with experience influencing without direct authority across engineering, product, go-to-market, and G&A teams.
- Bias toward ownership, speed, and accountability; you finish what you start and hold others to the same standard.
Compensation$187,600 - $258,000 USD
#LI-BL1
