Head of Customer Management

Outpatient, Inc.

• $120K — $150K *
San Francisco, CA 94112In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years in customer management or related field
  • Strong leadership and team-building skills
  • Ability to learn product knowledge quickly
  • Experience in digital and mobile platforms
  • Background in product and customer support
  • Empathy towards team and customers
  • Knowledge of the health industry preferred

Responsibilities

  • Manage individual customer accounts effectively
  • Build and lead a supportive team
  • Enhance customer satisfaction and retention
  • Identify opportunities for business growth
  • Train and mentor team members
  • Utilize product knowledge to resolve issues
  • Stay updated with industry trends and health knowledge

Benefits

  • Flexible work hours
  • Opportunity for professional development
  • Supportive workplace culture
  • Health and wellness programs
  • Team-building activities
Full Job Description
The ideal candidate can both serve as an individual customer manager, and also build the team that supports a scaling business.
  • Overly Friendly and Patient
  • Empathetic to personnel experiences
  • Product knowledge (quick learner)
  • Digital / Mobile Savvy
  • Product and Customer Support Experience
  • Leadership and Management Experience
  • Some health industry knowledge a bonus
* Ladders Estimates

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