OpenAI

Head of Customer Experience Architecture

OpenAI$150K — $200K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in executive engagement or strategy consulting
  • Strong understanding of AI and its implications in business transformation
  • Proven experience designing and facilitating workshops and immersive experiences
  • Excellent interpersonal skills for engaging with C-suite executives
  • Ability to leverage AI tools for experience design and facilitation
  • Skilled in translating complex AI concepts into actionable strategies

Responsibilities

  • Design and lead immersive engagements and workshops for enterprise clients
  • Translate AI capabilities into clear experiences for executive leaders
  • Model AI-native working methods for customers and internal teams
  • Facilitate high-stakes strategic conversations among leadership teams
  • Collaborate with C-suite leaders to establish success measures for initiatives
  • Architect customer journey for effective AI strategy adoption
  • Evolve repeatable frameworks to scale enterprise transformation work

Benefits

  • Opportunity to work at the forefront of AI technology
  • Collaborative and innovative team environment
  • Focus on personal and professional growth
  • A chance to influence AI deployment at an enterprise level
  • Commitment to diversity and inclusive workplace culture
Full Job Description
About the role

We are seeking a senior leader with strong experience designing and facilitating high-impact executive journeys that turn complexity into clarity, alignment, and momentum.

In this role, you will work alongside the Head of AI Strategy & Adoption to design and deliver the experience environments through which OpenAI engages enterprise leaders in AI transformation. This role will help shape how OpenAI partners with enterprise leadership teams to understand and act on the implications of frontier AI.

You will architect not only the human interactions, workshops, and structured moments through which executive teams understand the implications of AI and align on a transformation roadmap, but also the AI-native methods, tools, and digital layers that make these experiences more insightful, participatory, adaptive, and scalable.

Your role is to ensure that these engagements are strategically sound, experientially powerful, and increasingly powered by the very capabilities OpenAI brings to market.
In this role, you will
  • Design and lead executive engagements, immersive sessions, workshops, and transformation experiences for OpenAI's most strategic enterprise customers, using AI-native methods to improve preparation, personalization, participation, synthesis, and follow-through.
  • Translate frontier AI capabilities into clear, compelling, and decision-ready experiences for C-suite leaders and senior operators.
  • Model AI-native ways of working for both customers and internal teams, demonstrating how frontier models can enhance strategic preparation, workshop design, live facilitation, synthesis, and action planning.
  • Facilitate and guide high-stakes conversations with executive leadership teams that help organizations move from ambiguity to alignment on vision, priorities, measures of success, and roadmaps, supporting commitment to execution and enabling a formalized handoff to Strategic Execution.
  • Partner with C-suite leaders and senior operators to establish measures of success and initial accountability for transformation initiatives.
  • Architect the end-to-end customer journey across key moments of the AI Strategy & Adoption motion, including LEAP and future engagement models.
  • Define and evolve repeatable experience frameworks, formats, and standards that scale OpenAI's enterprise transformation work while maintaining depth and quality.
  • Partner closely with Executive Engagement and Strategic Execution leads to ensure strategic narrative, experiential design, and execution remain tightly integrated.
  • Help shape the digital and applicative layer behind the motion, ensuring tools and platforms enhance executive understanding, participation, and follow-through.
  • Help define and evolve OpenAI's enterprise transformation methodology through insight generation from executive engagements.
  • As this motion evolves, this role may also help build and mentor a small team responsible for scaling executive engagement experiences.
You'll thrive in this role if you
  • Use AI fluently in your own work and see frontier models not just as content tools, but as design material for new kinds of executive experiences.
  • Can imagine and prototype AI-powered experiences that go beyond traditional workshops and presentations.
  • Are excited by the idea of combining facilitation craft, strategic judgment, and lightweight product or prototyping instincts to shape how these experiences are powered.
  • Know how to use technology to deepen participation, accelerate synthesis, and create continuity before, during, and after executive engagements.
  • Can engage credibly with CEOs, C-suite leaders, and senior operators as a strategic facilitator and guide.
  • Bring strong judgment about how leaders absorb new ideas, build conviction, and commit to action together.
  • Have a sharp instinct for experience design, narrative flow, moderation, and the human dynamics of transformation.
  • Are able to translate complex technical capabilities into accessible and strategically meaningful executive conversations.
  • Can build repeatable frameworks and high standards while adapting fluidly to the needs of each customer and context.
  • Lead with presence, empathy, rigor, and thoughtful judgment in high-stakes environments.
Encouragement to Apply

We recognize that candidates bring diverse experiences and perspectives. If you're excited about this role but your background doesn't perfectly match every qualification, we encourage you to apply.

About OpenAI

OpenAI is an artificial intelligence research laboratory consisting of the for-profit corporation OpenAI LP and its parent company, the non-profit OpenAI Inc. The company was founded in 2015 by a group of technology leaders, including Elon Musk, Sam Altman, Greg Brockman, Ilya Sutskever, and John Schulman. OpenAI's mission is to develop and promote friendly AI for the betterment of humanity. The company has developed a number of cutting-edge AI technologies, including GPT-3, a language processing system that can generate human-like text. OpenAI has received funding from a number of high-profile investors, including LinkedIn co-founder Reid Hoffman and venture capitalist Peter Thiel.
Learn more about OpenAI
Size
100 employees
Industry
Founded
2015

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