Head of Community (San Francisco)

UGLYCASH

$110K — $130K *
Media
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Located in the U.S., willing to relocate to San Francisco post-hire
  • Strong storytelling skills with an ability to identify compelling narratives
  • Experience in audience building, particularly on Instagram and writing platforms like Substack
  • Ability to create clear content pillars and recognizable voice through recurring formats
  • Strong narrative thinking that extends beyond single posts
  • Exhibits strong editorial taste and cultural relevance
  • Strategic mindset combined with hands-on execution capabilities

Responsibilities

  • Manage and grow UGLYCASH's social channels, including Instagram, TikTok, and X
  • Develop and own the ongoing narrative of UGLYCASH across social media
  • Collaborate with founders to identify compelling stories, personalities, and experiences
  • Create recurring storylines and content arcs that engage followers
  • Transform internal company moments into engaging narratives
  • Partner with a film creator to capture and enhance storytelling opportunities
  • Maintain the social content calendar and publishing schedule
  • Stay updated on internet culture and trends for relevant storytelling opportunities
  • Experiment with narrative techniques to resonate with the audience

Benefits

  • Competitive compensation package including cash and potential token grants
  • Comprehensive healthcare plans including medical, dental, and vision
  • Flexible remote work options for two months each year
  • Three weeks of paid time off plus sick days and company holidays
  • Paid parental leave for maternity, paternity, and adoption
Full Job Description
We're looking for a Head of Social Media who will own UGLYCASH's social presence and help shape the narrative of the company as we build it.

This role is equal parts social media lead and narrative operator. You'll be responsible for running and growing our channels, and, you'll work closely with the founders and team to identify the stories worth telling, develop them into ongoing narratives, and figure out how we tell them over time.

We're building around an identity for a new generation of people earning, building, and creating online. You'll help us bring that story to life while documenting the people behind UGLYCASH and what it actually looks like to build the company.

We want someone who can recognize a story while it's happening and turn it into something people want to follow.

We're looking for a Head of Community who will lead UGLYCASH's online and in-person communitites and support functions.

What you'll be doing:
  • Manage and grow UGLYCASH's cross-platform social channels, including Instagram, TikTok, and X
  • Own and develop the ongoing narrative of UGLYCASH across social
  • Work closely with the founders and team to identify the stories, personalities, moments, and ideas worth turning into content
  • Think beyond individual posts - build recurring storylines, formats, and content arcs that give people a reason to keep following
  • Turn what's happening inside the company - launches, conversations, experiments, wins, failures, events, and everyday moments - into compelling narratives
  • Partner closely with our film creator to decide what should be captured and how those moments become stories
  • Develop and maintain the social content calendar and publishing cadence
  • Stay deeply plugged into internet culture and identify relevant trends, conversations, and formats UGLYCASH can participate in
  • Continuously experiment with how we tell our story, learn what resonates, and evolve the narrative accordingly

Requirements

What we look for in you:
  • Located in the United States and willing to move to San Francisco after hire (relocation support provided)
  • You're a strong storyteller with an instinct for finding the story people actually care about.
  • You have experience building and growing an audience - ideally across Instagram and a writing-led platform like Substack.
  • You know how to develop clear content pillars and recurring formats that build a recognizable voice.
  • You think in narratives, not just individual posts.
  • You have strong editorial and creative taste and know what feels culturally relevant.
  • You're deeply internet-native and understand how people consume, share, and engage with content online.
  • You're strategic but hands-on - you can shape the story and make sure it gets executed.

Benefits
  • Compensation: We offer a competitive compensation plan that includes cash & the potential for a token grant
  • Healthcare coverage: Comprehensive medical, dental, and vision insurance plans
  • Nomadic/remote work opportunities: Enjoy the flexibility of working remotely for 2 months a year
  • Paid time off: Our policy includes 3 weeks of vacation, sick days, company holidays, and bonus anniversary days
  • Parental & Bereavement Leave: Paid parental leave for new parents, including maternity, paternity, and adoption leave

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