DescriptionRole Overview:We are looking for a
Head of Community to grow and lead Port's customer community, build advocacy programs, and strengthen our brand presence. This is a strategic and hands-on role that bridges marketing, product, and customer success, aimed at turning our customers into engaged ambassadors while creating impactful, measurable community programs.
Key Responsibilities:- Lead and grow Port's global community, creating an active, engaging, and impactful environment
- Build and run an Advocacy Program to turn customers into brand ambassadors: create content, answer questions, and foster engagement
- Manage community content and communications across channels, including social media, webinars, and other initiatives
- Plan, initiate, and run meetups and events, turning them into regular, branded experiences
- Partner with other companies and communities to leverage joint opportunities
- Collaborate with Marketing, Product, and Customer Success teams to strengthen brand awareness and influence business outcomes
- Define and track KPIs such as reach, engagement, mentions, traffic, and lead generation
- Provide strategic guidance, project management, and hands-on execution
Requirements- 10+ years of experience in community management, technical marketing, or related fields
- Proven experience in managing communities, advocacy programs, or customer engagement initiatives, ideally in the Dev Tools space
- Strategic thinking with leadership and managerial experience
- Strong communication skills, fluent English, with an ability to engage both technical and non-technical audiences
- Creativity and a results-driven mindset
- Experience in organizing events, meetups, or workshops
- Comfortable working cross-functionally with multiple teams
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