Confidential Hire: Head of Client SuccessTo Apply Now - email your resume to [email protected]
Location: Duluth, GA | Hybrid
Salary: $120,000 - $140,000 + Bonus + Benefits
Full-Time | Leadership Role
The OpportunityWe're seeking a
Head of Client Success who thrives in dynamic, growth-oriented environments. This is not a corporate ivory tower role - the right leader will have
contact center or customer operations experience, a track record of
building and coaching high-performing teams, and the ability to drive results through
KPI-based management, onboarding, and account management.You'll lead and scale the U.S. Client Success function, balancing
process discipline with people development to ensure clients receive best-in-class onboarding, support, and account management. If you're motivated by building something great rather than just maintaining what's already there, this is the role for you.
What You'll Do- Develop and execute a client success strategy that aligns with business goals and supports retention and growth.
- Build, mentor, and coach a team of account managers and onboarding specialists with clear KPIs and structured coaching.
- Drive client onboarding, engagement, and lifecycle management to ensure a seamless experience.
- Partner cross-functionally with sales, marketing, and operations to elevate the client journey.
- Oversee account management and expansion opportunities, balancing proactive support with revenue growth.
- Track performance through metrics (retention, churn, NPS, CLTV) and report results to leadership.
- Optimize processes while maintaining a people-first culture of support and development.
What We're Looking For- 5-7+ years in client success, account management, or contact center leadership.
- Experience in small-to-mid-size company environments where agility and hands-on leadership are key.
- Proven ability to onboard teams, manage by KPIs, and coach/develop staff for performance and growth.
- Strong background in account management with a balance of strategy and execution.
- Exceptional communication and relationship-building skills with both clients and internal teams.
- Comfortable engaging with C-Suite leaders while also being on the floor coaching your team.
- Passion for people, growth, and building scalable processes in a fast-paced, acquisition-driven company.
Why Join Us- Play a pivotal role in shaping the U.S. growth story.
- Join a company with the heart of a startup and the backing of a global leader.
- Thrive in a collaborative environment with training, support, and resources to succeed.
Apply now to lead, inspire, and transform how client success is delivered.
