Head of Client Operations and Client Reporting

Apollo Global Management, Inc.

$325K — $375K *
Finance & Insurance
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years in client reporting or fund operations in financial institutions
  • Deep knowledge of private markets reporting and investor communications
  • Experience collaborating with Product, Finance, Controllers, and Technology teams
  • Proven track record in managing complex stakeholder processes
  • Preferred experience in reporting transformation in asset management
  • Familiarity with reporting platforms and vendor ecosystems
  • Experience leading global teams across various strategies

Responsibilities

  • Own the complete client reporting framework across all strategies
  • Establish firmwide standards for content and delivery
  • Ensure compliance with quality and regulatory standards
  • Define and maintain the operating model for reporting
  • Clarify ownership and decision-making processes in workflows
  • Drive automation to enhance efficiency and mitigate risks
  • Improve upstream data quality and support reporting-ready data models

Benefits

  • Opportunity to lead a high-impact global function
  • Access to a broad range of resources across the organization
  • Collaboration with senior leadership and diverse teams
  • Focus on continuous improvement and operational excellence
  • Potential for an annual discretionary bonus based on performance
Full Job Description
Position Overview

Apollo Global Management is seeking a senior leader to serve as Head of Client Operations and Reporting, with responsibility for the governance, delivery, and strategic evolution of investor reporting across Apollo's global platform.
This role will oversee firmwide reporting activities across all market strategies, ensuring consistency, accuracy, scalability, and alignment with Apollo's client service standards. The Head of Client Reporting will work closely with Product, Finance, Controllers, Technology, and Client teams to strengthen reporting infrastructure, enhance operating leverage, and support continued growth of the firm. This leader will be accountable for defining and executing the firmwide client reporting operating model, establishing clear success metrics, and driving cross-functional change across Product, Finance, Controllers, Operations, Technology, and client-facing teams.

Core Responsibilities

Global Reporting Oversight
  • Own the end-to-end client reporting framework across strategies, vehicles, and regions
  • Establish firmwide standards for content, delivery, controls, and governance
  • Ensure reporting outputs meet internal quality standards and external regulatory and client requirements


Operating Model & Governance
  • Define and maintain a clear operating model spanning Product, Controllers, Operations, and Technology
  • Clarify ownership, decision rights, and escalation protocols across reporting workflows
  • Partner with senior stakeholders to ensure alignment between reporting capabilities and business priorities


Scalability & Efficiency
  • Drive standardization and automation to reduce manual processes and operational risk
  • Support efforts to measure and manage reporting-related cost-to-serve
  • Lead rationalization of reporting tools, vendors, and workflows as appropriate


Data & Technology Partnership
  • Act as senior business owner for reporting platforms and related technology initiatives
  • Partner with Technology and Data teams to improve upstream data quality, controls, and availability
  • Support development of reporting-ready data models and reusable outputs


Client & Stakeholder Engagement
  • Ensure reporting supports a high-quality, consistent client experience across Apollo's investor base
  • Serve as a senior escalation point for complex or sensitive reporting matters
  • Engage with client-facing teams to align reporting practices with evolving client needs


Team Leadership
  • Lead and develop a global team spanning reporting, product, and operational functions
  • Establish clear roles, responsibilities, and performance expectations
  • Promote a culture of accountability, consistency, and continuous improvement


Qualifications & Experience

Required
  • 12+ years of experience in client reporting, fund operations, product management, or related functions within alternative asset management or complex financial institutions
  • Deep understanding of private markets reporting, including capital accounts, performance reporting, investor communications, and disclosures
  • Demonstrated experience operating across Product, Finance, Controllers, and Technology teams
  • Proven ability to manage complex, multi-stakeholder processes in a scaled organization


Preferred
  • Experience leading reporting or data transformation initiatives in a large asset manager
  • Familiarity with reporting platforms, data warehouses, and vendor ecosystems
  • Experience managing global teams across multiple strategies and geographies


Key Competencies
  • Strong judgment and attention to detail
  • Ability to operate effectively in a highly matrixed organization
  • Clear and concise communicator with senior stakeholders
  • Structured, disciplined approach to execution
  • Commitment to operational excellence and risk management


Pay Range
$325,000 - $375,000
The contents of the qualifications and experience section of this job description are a guideline only. If an applicant can otherwise demonstrate their suitability for the role they will be considered.

The base salary range for this position is listed above. This position is also eligible for a discretionary annual bonus based on personal, team, and Firm performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience and expertise, and may vary from the amounts listed here.

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