Wells Fargo

Head of Business Management, Merchant Services Growth

Wells Fargo$150K — $180K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience in Business Execution, Implementation, or Strategic Planning, including management experience.
  • 4+ years in a leadership role.
  • Experience in Merchant Services, Payments, Treasury Management, or Financial Services.
  • Knowledge of the payments ecosystem and emerging payment technologies.
  • Proficient in building executive dashboards and leveraging data for decision-making.

Responsibilities

  • Drive cross-functional growth initiatives focusing on client acquisition and revenue optimization.
  • Partner with senior leaders to identify and execute strategic business opportunities.
  • Establish governance and accountability mechanisms for critical initiatives.
  • Analyze market opportunities and develop recommendations for improving business outcomes.
  • Lead complex initiatives requiring coordination across multiple business units.
  • Identify process improvement opportunities while maintaining strong risk controls.
  • Develop executive-level presentations and strategic communications for leadership.

Benefits

  • Hybrid work schedule available.
  • Professional development opportunities.
  • Leadership development programs.
  • Engagement in a culture that fosters innovation and continuous improvement.
  • Access to a network of resources and support for organizational change initiatives.
Full Job Description

About this role:

The Business Execution Leader role is responsible for driving enterprise growth initiatives, managing cross-functional execution, and accelerating key business priorities that support expansion, client acquisition, revenue growth, and operational excellence. They will serve as a trusted advisor to senior leadership, partnering key stakeholders to deliver high-impact initiatives that advance the Merchant Services growth agenda. The ideal candidate combines strategic thinking with flawless execution, strong financial and business acumen, and the ability to lead complex programs in a highly matrixed environment


In this role, you will:

  • Drive cross-functional growth initiatives focused on client acquisition, portfolio expansion, strategic partnerships, sales effectiveness, product adoption, and revenue optimization.

  • Partner with senior leaders to identify, prioritize, and execute strategic opportunities that support short- and long-term business growth objectives.

  • Establish governance, tracking, reporting, and accountability mechanisms to ensure successful delivery of critical initiatives.

  • Analyze business performance, market opportunities, and growth trends to develop recommendations that improve business outcomes and client experiences.

  • Lead complex initiatives that require coordination across multiple business lines, support functions, and partners.

  • Identify opportunities to streamline processes, improve operational efficiency, and enhance organizational effectiveness while maintaining strong risk and control disciplines.

  • Develop executive-level presentations, business cases, and strategic communications to support leadership decision-making and stakeholder engagement.

  • Monitor initiative performance against strategic objectives, key performance indicators, and financial targets, recommending course corrections as needed.

  • Collaborate with Risk, Compliance, Legal, Finance, and Control partners to ensure initiatives are executed within established regulatory and risk management frameworks.

  • Build strong relationships and influence across all levels of the organization to gain alignment, resolve issues, and drive results.

  • Manage and develop a high-performing team while fostering a culture of accountability, collaboration, innovation, and continuous improvement.

  • Support organizational change management activities associated with growth initiatives, operating model enhancements, and business transformations.


Required Qualifications:

  • 10+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education.

  • 4+ years of management or leadership experience.

Desired Qualifications:

  • Experience within Merchant Services, Payments, Treasury Management, Commercial Banking, Financial Services, or FinTech organizations.

  • Knowledge of the payments ecosystem, merchant acquiring, payment acceptance solutions, and emerging payment technologies.

  • Experience supporting business growth, revenue management, product commercialization, or go-to-market initiatives.

  • Proven ability to lead organizational change and business transformation efforts.

  • Strong financial acumen with experience evaluating business performance, investment opportunities, and growth metrics.

  • Experience building executive dashboards and leveraging data to drive strategic decision-making.

  • Advanced stakeholder management and influence skills across multiple organizational levels.

  • Experience leading complex, cross-functional strategic initiatives within a large, matrixed organization.

  • Experience developing and executing growth strategies, business plans, and operating models.

  • Strong executive presence with the ability to influence and partner effectively with senior leaders and stakeholders.

  • Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.

  • Exceptional analytical, problem-solving, and decision-making skills.

  • Excellent verbal, written, and presentation communication skills.

Posting Locations:

  • 550 South Tryon - Charlotte, North Carolina, 69167

  • 1100 Abernathy Road - Atlanta, Georgia 30328

  • 401 Las Colinas Boulevard West, Building B - Irving, Texas, 75039

  • 800 South Jordan Creek Parkway - West Des Moines, Iowa 50266

Job Expectations:

  • Ability to work at one of the locations in the job posting.

  • This position does not offer relocation assistance.

  • This position currently offers a hybrid work schedule.

  • This position does not offer VISA sponsorship.

​Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

Posting End Date:

16 Aug 2026

*Job posting may come down early due to volume of applicants.

About Wells Fargo

Wells Fargo Careers

Joining Wells Fargo means becoming part of a distinguished financial institution that has been a cornerstone of innovation and leadership in the banking industry. At Wells Fargo, we offer a plethora of job opportunities designed to empower your career growth and development in a diverse and inclusive environment.

Work You’ll Do

At Wells Fargo, you will be part of a team that values diversity and is committed to fostering an inclusive culture. We are looking for professionals who are eager to drive innovation and lead with integrity. Our employees are our greatest asset, and we invest in their professional growth through comprehensive leadership and diversity training programs that are recognized industry-wide.

Explore a Multitude of Career Paths

Whether you're interested in a position in finance, IT, customer service, or management, Wells Fargo has career opportunities in various fields. Our team members benefit from job stability, competitive benefits, and a culture that values and rewards performance and dedication.

Internship Programs

Kickstart your career with a Wells Fargo internship. Our programs provide invaluable industry exposure, professional skills development, and networking opportunities that often lead to full-time employment offers. Interns at Wells Fargo work on real projects, solve actual challenges, and gain the mentorship of seasoned professionals.

Professional Growth and Development

We believe in nurturing the potential of our employees. Wells Fargo offers robust training programs and resources to help every team member excel in their current roles and prepare for future challenges. Growth at Wells Fargo is not just about climbing the career ladder but expanding your skills and expertise to add value to our team and customers.

Benefits and Rewards

Wells Fargo is committed to the well-being of our team members. We offer a comprehensive benefits package that includes health care, retirement plans, and generous paid time off. Additionally, we provide unique perks like employee discounts, adoption assistance, and tuition reimbursement.

Join Our Team

Discover the opportunities waiting for you at Wells Fargo by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who bring creativity, passion, and a drive to serve our customers.

Stay Connected

Keep up to date with the latest from Wells Fargo Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and get insider tips on crafting the perfect resume and acing your interview.

Networking and Innovation

At Wells Fargo, networking and innovation go hand in hand. We encourage our employees to connect across departments and roles to foster new ideas and strategies that lead to groundbreaking solutions.

Empower Your Career

Step into a role at Wells Fargo where your skills will be honed, your achievements recognized, and your career can flourish. We're not just filling positions; we're building leaders who are equipped to navigate the complexities of the financial world. Join Wells Fargo today and be part of a team that’s redefining the future of banking.
Learn more about Wells Fargo
Size
246,577 employees
Market Cap
$155.2 billion
Industry
Net Income
$3.3 billion
Founded
1852
5 Year Trend
-5.9%
NASDAQ

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