Job Description

About the role:

You will lead the Global Product Ownership model for the Global BioLife organization. In this role, you will define, implement, and improve how product ownership works across BioLife products, including physical devices and digital platforms that support plasma collection operations. You will guide product vision, strategy, and prioritization so products support donor experience, cost control, competitive position, center throughput, plasma yield, and regulatory compliance.

You will connect frontline operations with strategy, regulatory, quality, medical, and digital delivery teams. You will set the future direction for products, turn operational challenges into clear product roadmaps, and lead a team of business product owners who work closely with partners across the BioLife landscape.

How you will contribute:

• Define, implement, and improve the Global Product Operating Model and enterprise product ownership standards, governance, decision rights, and ways of working for BioLife products, including digital platforms and physical devices.
• Own the global product landscape, including product scope, ownership, customers, dependencies, life cycle stage, strategic value, and intended operational outcomes.
• Define and govern product vision and multi-year roadmaps; maintain prioritized backlogs and connect investments to measurable outcomes, including operational, financial, donor, quality, and compliance measures.
• Establish a product governance process that aligns global product roadmaps with BioLife strategy, business priorities, and future capabilities, and that is reflected in well-managed, prioritized product feature backlogs.
• Lead product portfolio life cycle management from intake and prioritization through delivery readiness, implementation, adoption, performance review, continuous improvement, and retirement or replacement decisions.
• Provide direction for product investment, resource allocation, and budget decisions; recommend whether to continue, accelerate, redirect, or stop initiatives that do not align with approved global product strategy.
• Bring the voice of customers, donors, operators, and business partners into product strategy through field engagement, research, workflow analysis, feedback, and performance data.
• Partner across digital and data technology, operations, quality, regulatory, medical, finance, and analytics throughout the full product life cycle to align requirements, prioritization, release planning, testing, validation, implementation, adoption, performance measurement, and value realization.
• Build, lead, and develop a high-performing team of Global Product Owners; assign product accountability based on capability and capacity, and serve as an escalation point for cross-functional prioritization and roadmap decisions.
• Partner with quality and regulatory teams to ensure products meet current and future requirements, including Food and Drug Administration, European Medicines Agency, Good Manufacturing Practice, and other applicable standards; partner with deployment and change management teams to support rapid, sustainable adoption of new features and changes across the user community.
• Assume direct product accountability when needed based on strategic importance, complexity, risk, or resource demand.

Essential Skills and Qualifications

• Bachelor's degree required; Master of Business Administration or a comparable advanced degree preferred.
• 10 or more years of progressive experience in business, operations, and product ownership for enterprise operational or clinical technology platforms.
• Demonstrated experience leading people and building high-performing teams.
• Proven ownership of product vision, roadmap, and backlog for a mission-critical, regulated operational system from start through deployment and scale.
• Strong experience in regulated healthcare, plasma, dialysis, or clinical operations; direct plasma or comparable clinical operations product experience strongly preferred.
• Deep understanding of agile delivery, software development life cycle, requirements definition, product governance, and outcome-based product management.
• Ability to turn customer, operator, and business needs into clear problem statements, solution ideas, product strategies, prioritized backlogs, measurable outcomes, and workflow improvements.
• Proven ability to influence senior technical, clinical, operational, quality, regulatory, and business partners.
• Enterprise-minded, outcomes-focused leader with strong strategic judgment, analytical and problem-solving ability, attention to detail, and the ability to lead complex change in a global, regulated environment.
• Demonstrated ability to lead through ambiguity, organizational change, and evolving business priorities.

Preferred Qualifications

• Experience harmonizing, modernizing, or scaling legacy operational platforms across multiple geographies.
• Experience leading product strategy for consumer-facing, electronic health record, clinical documentation, or comparable healthcare systems.
• Track record of building product ownership capabilities, including operating models, standards, governance, tools, and talent development.
• Experience managing complex portfolios involving both digital platforms and physical devices.
• Experience leading enterprise change or global operating model implementation.

Success in this role will be demonstrated through:

• Clear development, adoption and effective operation of the Global Product Operating Model.
• Alignment of product roadmaps and investments with BioLife strategy.
• Improved product-enabled operational, donor, financial, quality, and compliance outcomes.
• Effective prioritization and value realization across the product portfolio.
• Successful adoption and sustained performance of new capabilities.
• Strong product governance, life cycle management, and regulatory compliance.
• Development of a capable, engaged, and high-performing Global Product Owner organization.

BioLife Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:
Cambridge, MA

U.S. Base Salary Range:
$212,000.00 - $333,190.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

Locations
Cambridge, MA

Worker Type
Employee

Worker Sub-Type
Regular

Time Type
Full time

Job Exempt
Yes

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.