Job DescriptionThe Hardware Services (HWS) Product Line Manager (PLM) works across NI Business Group teams to oversee and manage the HWS services businesses. This is a global position that owns the HWS services portfolios, services definitions, Statements of Work (SoW), service costing/pricing/margin, quote tool maintenance & support, provides support for pre-sales tendering and service contract closure, and oversees HWS Delivery in the day-to-day operational service delivery, cost management, and lifecycle.
Responsibilities- Business owner for Hardware Services for a family of products, managing HWS service delivery costs and margins to targets.
- Manage the hardware services portfolio, master data (HWS Sellable Items - SI), service costing and pricing, Statements of Work (SOW), and quoting tool function.
- Collaborate and coordinate with cross-functional teams to successfully deliver Hardware Service and FLM Service offers and associated value proposition / marketing collateral. Cross functional team engagement includes: Product PLM, Quality, Supply Chain, Procurement, Industrial Engineering, Program Management, Pre-Sales, Services & Product Commercial Management, Controller / Finance
- Work with the Hardware Services Delivery, and Deployment Services & Sourcing teams to drive execution product Hardware Services offers.
- Support Services Commercial Management, CDO CaPM & Program Management, and Sales to address customer support / operational issues and inquiries.
- Define strategy and pricing for Hardware services and maintain costing / pricing tools.
- Provide strategic and tactical costing and pricing support to Pre-sales Services Commercial Management organizations for new and renewal opportunities.
QualificationsMust Have- 5 years of experience in Maintenance Operational and/or Business experience
- Bachelor's Degree (Engineering or Telecommunications preferred) or Management Degree
- Demonstrated ability to lead & drive others across organizations in a matrixed cross-functional environment, including Finance, HWS Delivery teams, Repair Vendors, Product PLM, and management
- Strong analytical, verbal, written, and presentation skills
- Flexibility to work across global time zones
- Understanding and application of Accounting principles (P&L statement, balance sheet)
- Strong Microsoft Teams, Excel, PowerBI, and Powerpoint skills
Nice to Have- Understanding and experience in Hardware Services end-to-end processes and able to identify resources to assist in wide range of projects, escalations.
- Knowledge of Nokia tools and systems, examples: CARES/CDB/Entitlement, ngCRM / Sales Force, ALPIM, NEBA, LIBRA, Cockpit, PowerBI Reports, MQT/CareQT
- Project planning and management execution
About the TeamSome of our benefits in Greece:
- On site, hybrid or remote work arrangements, based on the business requirements
- Life and medical insurance, plus an annual medical check-up program
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Group pension plan and incentive programs to support long-term financial security
- Ticket restaurant e-card
- Company bus transportation and company-provided mobile device with subscription
- Referral bonus for recommending qualified candidates
- Well-being programs to support your mental and physical health
- Personal Support Service 24/7 - a confidential support channel open to all Nokia Employees and their families in challenging situations
- Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
- A learning culture that promotes continuous personal and professional growth - for your role and beyond
