Arista Networks

Hardware Escalation Engineer

Arista Networks • $145K — $180K *
Telecommunications & Hardware
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Electrical or Mechanical Engineering; MS preferred.
  • 10+ years of experience in failure analysis and quality assurance.
  • Proven ability to debug and test systems, tracking hardware failures to resolution.
  • Experience in PCBA manufacturing and electro-mechanical assembly processes.
  • Knowledge of quality and reliability performance metrics.
  • Background in Quality Engineering within high-tech manufacturing, ideally networking equipment.
  • Strong collaboration skills with cross-functional engineering teams.
  • Excellent organizational skills and attention to detail.

Responsibilities

  • Manage and track the quality of production units.
  • Collaborate with cross-functional teams to identify and resolve quality issues.
  • Interface with customer support to debug and gather information on failed units.
  • Conduct failure analysis on defective units and coordinate with external suppliers as needed.
  • Track and resolve RMA cases efficiently.
  • Provide detailed failure analysis reports.
  • Develop and enhance corrective actions for quality improvement.

Benefits

  • Medical, dental, and vision coverage.
  • Wellbeing programs and tax savings options.
  • Income protection benefits.
  • Potential for discretionary bonuses and equity participation.
Full Job Description
Job Description

Who You'll Work With
Working closely with cross-functional teams including software, hardware, manufacturing, customer support, and external suppliers.

What you'll do
  • Manage and track quality of production units.
  • Work closely with cross-functional teams including customer support, hardware, software, manufacturing, and suppliers to identify and resolve quality issues and risks.
  • Interface with customer support team to debug and gather information on failed units at customer sites.
  • Work with hardware and software team to perform failure analysis on failed units. Route failed units to external suppliers if necessary.
  • Track and close RMA cases.
  • Provide failure analysis report.
  • Enhance or develop corrective actions.


Qualifications
  • Bachelor's degree in Electrical Engineering, Mechanical Engineering or related field. MS is a plus.
  • Minimum of 10+ year experience in failure analysis and quality.
  • Demonstrate ability to debug, test systems, and track hardware failure processing for resolution.
  • Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes.
  • Foundational knowledge in quality and reliability performance metrics.
  • Experience in Quality Engineering in high-tech manufacturing (preferably networking equipment) and working with contract manufacturing partners.
  • Experience collaborating with teams and cross functional with engineering groups.
  • Strong organizational skills with attention to details.

Compensation Information

The new hire base pay for this role has a salary range of $145,000 to $180,000. Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location. The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista's Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.

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Additional Information

About Arista Networks

Arista Networks is a computer networking company headquartered in Santa Clara, California. The company designs and sells multilayer network switches to deliver software-defined networking solutions for large datacenter, cloud computing, high-performance computing and high-frequency trading environments. Arista Networks was founded in 2004 by former Cisco Systems engineers and is led by CEO Jayshree Ullal. The company went public in 2014 and is traded on the New York Stock Exchange under the ticker symbol ANET.
Learn more about Arista Networks
Size
2,993 employees
Market Cap
$36.5 billion
Industry
Net Income
$634.5 million
Founded
2004
5 Year Trend
+21.2%
Revenue
$2.3 billion
NASDAQ

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