Job Summary: The GxP and Lab Systems Administrator will provide skilled implementation, operational, and maintenance support for lab computer applications. This position will employ skilled systems knowledge to ensure proper daily operation of lab systems and will troubleshoot and remediate application issues.
Essential Duties & Responsibilities:- Troubleshoots, diagnoses, and resolves lab software application-specific support issues.
- Monitors the performance, availability, and usage of enterprise lab software applications, identifying and troubleshooting any issues or anomalies, and collaborating with relevant teams to resolve them promptly.
- Performs system owner/ business administrator duties to support GxP validated computer systems (e.g. LIMS, Empower, and MassLynx).
- Works with the CSV and IT teams to support the generation of computer system validation deliverables.
- Configures lab software applications to meet specific business needs, including workflows, reports, and other settings, in collaboration with stakeholders and end-users.
- Collaborates with vendors and the internal IT team to plan and execute application upgrades, patches, and maintenance activities, ensuring minimal end-user disruption.
- Coordinates with the internal IT team to support the qualification of new or changed lab computer systems.
- Initiates and manages quality records (e.g. change control, deviation, CAPA actions) and create or revise Standard Operating Procedures (SOPs).
- Creates and maintains documentation following Good Documentation Practices, to ensure efficient application management and support processes.
- Reviews vendor/contractor documentation for services provided.
- Supports and assists in performing Periodic Reviews of GxP lab computer systems.
- Ensures GxP lab systems remain in a validated state.
Supervisory Responsibilities:Knowledge & Other Qualifications: - BA/BS degree or equivalent experience/ certification in a computer science or other science-related discipline.
- 2+ years of practical related IT systems administration experience.
- Knowledge of Windows desktop and server operating systems.
- Knowledge of LIMS and Empower systems as well as other laboratory data systems.
- Strong documentation skills are necessary to maintain accurate records of the lab application's configuration, user guides, and any customizations or integrations implemented.
- Ability to diagnose problems and define/resolve/coordinate the implementation of solutions with other groups.
- Ability to troubleshoot and resolve various application problems working with our IT systems/network administration personnel and software vendors.
- Self-motivated with the initiative to see issue resolution through to completion.
- Business-focused approach with strong interpersonal skills.
- Positive attitude with a commitment to a high quality of work.
- Demonstrated competency to learn new technical skills.
Other Characteristics:- Ability to quickly learn new or unfamiliar technology and applications using documentation and internet resources.
- Ability to work independently and as part of a team and maintain high ethical standards of quality, data integrity, and security.
- Good analytical thinker who possesses problem-solving skills, can visualize solutions, and can use an innovative and dynamic approach to work.
- Ability to consistently exhibit Supernus Values in interactions with employees at all levels of the organization, customers, and others.
- Dependable, reliable, and flexible, when necessary, with excellent time management skills.
- Good communication skills being able to communicate via various methods including electronic, in person, or via telephone.
- Capable of performing other duties and responsibilities as assigned or directed by Management.
- Authorized to legally work in the United States without visa sponsorship.
Physical Requirements/Work Environment/Travel Requirements: - Candidate should be comfortable moving throughout a five-floor, connected two-building complex.
- Position may require prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, and bending; the ability to push, pull, drag, and/or lift to 20 pounds; normal manual dexterity and hand/eye coordination; repetitive hand movement using a computer keyboard and mouse.
- Required to have close visual acuity to perform activities such as viewing a computer monitor and reading.
- The worker is not substantially exposed to adverse environmental conditions.
Compensation:At Supernus, we offer a competitive compensation package that reflects your experiences and contributions. The expected salary range for fully qualified candidates applying for this role is $77,000 to $95,000. This range is what the Company reasonably expects to offer for the position and is not reflective of the full compensation scale of the role. This range may be modified in the future. An individual's salary within the range is based on multiple factors, which may include and are not limited to education, relevant experience, knowledge, length of industry experience and organizational needs.
You also will be able to participate in a competitive benefits package, including but not limited to: health, dental, vision, paid time off, 401k company match, company paid life insurance and health and wellness benefits. The total compensation package for this position also includes other compensation elements such as stock equity awards, employee stock purchase programs and participation in our Company's discretionary annual bonus program.
