Baker Hughes

GUS Service Delivery Manager

Baker Hughes$90K — $130K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in operations, services, or related fields, or equivalent experience.
  • Leadership and team management experience required.
  • Strong communication and stakeholder management skills essential.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Demonstrated problem-solving and decision-making capabilities.
  • Understanding of service delivery and operations planning.

Responsibilities

  • Lead end-to-end execution of field service operations for high-quality ALS service delivery.
  • Own job execution, field performance, and operational P&L, coordinating across multiple teams.
  • Ensure alignment with company non-negotiables and cultural pillars for all activities.
  • Collaborate with sales and commercial teams to understand activity forecasts and customer needs.
  • Assign resources effectively to ensure on-time delivery and operational requirements are met.
  • Develop and implement quality plans tailored to job cycle processes.
  • Monitor and manage budgets and P&L for the assigned area.

Benefits

  • Career development and training programs.
  • Medical and wellness benefits.
  • Financial and retirement programs.
  • Additional voluntary benefits.
Full Job Description

GUS Service Delivery Manager

As a GUS Service Delivery Manager, you will ensure all activities are carried out in alignment with company non-negotiables and cultural pillars. You will collaborate with sales and commercial teams and engage directly with customers to understand operational forecasts, ensuring effective execution and service delivery.

Fueling Your Passion

As a GUS Service Delivery Manager, you will lead operational planning and service delivery by allocating resources effectively, maintaining quality standards, and ensuring alignment with processes and customer expectations. You will play a key role in managing performance and supporting team development while driving operational efficiency.

As a GUS Service Delivery Manager, you will be responsible for:

  • Leading end-to-end execution of field service operations, ensuring safe, efficient, and high-quality delivery of ALS services to customers.

  • Owning job execution, field performance, and operational P&L, while coordinating across sales, engineering, supply chain, and field teams.

  • Ensuring all activities are conducted in line with company non-negotiables and cultural pillars.

  • Collaborating with sales and commercial teams and interacting with customers to understand activity forecasts, volume, and complexity.

  • Ensuring flawless execution and on-time delivery by assigning appropriate resources aligned with operational requirements.

  • Developing and implementing quality plans in line with job cycle processes.

  • Ensuring teams understand contract and quotation requirements to support accurate execution and revenue realization.

  • Monitoring and managing budgets and Profit & Loss (P&L) for the assigned area.

  • Driving continuous improvement initiatives to enhance efficiency and performance.

  • Ensuring compliance with company policies, procedures, and standards.

  • Supporting the development of team members through training, competency programs, and career progression planning.

To be successful in this role you will:

  • Have a Bachelor’s degree from an accredited university or college, or equivalent experience in operations, services, or related fields.

  • Demonstrate leadership and team management experience.

  • Have strong communication and stakeholder management skills.

  • Possess the ability to manage multiple priorities in a fast-paced environment.

  • Demonstrate problem-solving and decision-making capabilities.

  • Have a good understanding of service delivery, operations planning, and customer engagement.

Work in a Way That Works for You

This role operates within standard business hours, with flexibility based on operational and customer requirements.

Working with Us

Our people are at the heart of our success. We foster a collaborative and inclusive environment that values safety, development, and continuous improvement.

Working for You

We offer a competitive compensation and benefits package designed to support your professional growth and well-being, which may include:

  • Career development and training programs

  • Medical and wellness benefits

  • Financial and retirement programs

  • Additional voluntary benefits



 

The Baker Hughes internal title for this role is: Services Staff Director - Service Delivery Management

About Baker Hughes

Baker Hughes is an energy technology company that provides solutions for energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Baker Hughes Careers

Joining Baker Hughes presents a unique opportunity to be part of a global team that stands at the forefront of innovation and leadership in the energy sector. As a leading company in the industry, Baker Hughes offers unparalleled job opportunities that propel your career to new heights through cutting-edge technology and transformative projects.

Work You’ll Do

At Baker Hughes, you will engage in work that reshapes the future of energy. Our team is dedicated to pioneering solutions that make energy safer, cleaner, and more efficient. Your role will enable you to lead projects that challenge the status quo and drive significant industry advancements.

Innovate and Grow

Step into a role at Baker Hughes, and you’ll find yourself at the intersection of technology, sustainability, and innovation. With over 60,000 professionals globally, our expansive team thrives on diversity and expertise, fostering an inclusive culture that values each individual’s contribution toward our collective goals.

Professional Growth and Development

Baker Hughes is committed to the professional growth of its employees. Whether through leadership development programs, diversity training, or hands-on internship experiences, we ensure that every team member receives the support and opportunities necessary to realize their full potential. Our commitment to professional development is reflected in our robust training programs and accessible leadership, geared towards nurturing skills that pave the way for substantial career advancement.

Explore Career Opportunities

Whether you’re a seasoned professional or a recent graduate, Baker Hughes offers a range of positions across various fields. From engineering to digital solutions, our career paths are as diverse as the innovative projects we handle.

Join Our Team

Discover the array of benefits that a career at Baker Hughes offers. From competitive salaries to comprehensive health benefits, and a culture that actively supports work-life balance, we prioritize the well-being and satisfaction of our employees. Explore job opportunities and open positions that match your skills and interests. We are continuously hiring and looking for ambitious, curious, and driven team members.

Internship Programs

Kickstart your career with a Baker Hughes internship. Gain invaluable industry experience, develop essential skills, and build a professional network that will serve you throughout your career. Our internships offer a real insight into the energy sector, providing a solid foundation for future employment opportunities.

Stay Connected

Keep up to date with the latest at Baker Hughes by joining our community. Receive updates on new job openings, company news, and industry insights directly to your inbox. Personalize your experience by subscribing to our job alert emails, tailored to your career preferences and interests.

Networking and Interviews

Prepare to engage with industry leaders and peers through our networking events and during the interview process. At Baker Hughes, we look for innovative, solution-driven team players who are ready to make an impact. Ready your resume, sharpen your interview skills, and take the first step towards a fulfilling career at Baker Hughes.

Empower Your Career

Choose Baker Hughes for a career that offers not just employment, but a platform to innovate, lead, and contribute to an energy future that is sustainable and efficient. Join us in our mission to continue being a leader in the energy sector, driving forward with dedication and expertise.

Search Baker Hughes Jobs

Start your journey with Baker Hughes today. Search for open positions that align with your career goals and apply now. The opportunity to be part of a global leader in energy innovation is just a few clicks away.
Learn more about Baker Hughes
Size
67,000 employees
Market Cap
$28.8 billion
Industry
Net Income
-$9.9 billion
Founded
1972
5 Year Trend
+15.8%
Revenue
$20.7 billion
NASDAQ

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