The Work You'll Do:

At Sovos, we're transforming how companies around the world manage tax compliance, helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing global regulatory landscape. As a GTM AI Analyst, you'll serve as the hands-on owner and primary coordinator for the technology portfolio supporting Sovos' go-to-market (GTM) organization. You'll drive seller and team productivity by administering and optimizing GTM tools with a focus on artificial intelligence, identifying opportunities to simplify work, increasing adoption, and applying automation to reduce manual effort and improve execution.

Working across Sales, Marketing, Revenue Operations, IT, Security, Finance, and other partners, you'll translate business needs into practical tool and workflow solutions. This role blends business analysis, systems fluency, structured problem-solving, change management, and a strong orientation toward measurable business value.

More specifically, you will:
• Define the GTM technology strategy and roadmap based on business priorities, productivity opportunities, and evolving organizational needs; assess the current portfolio for capability gaps, duplication, and underutilized functionality
• Translate GTM productivity challenges into clear business and functional requirements; evaluate available tools, modules, AI capabilities, and automation options; develop business cases; and recommend solutions that deliver the greatest operational value and return on investment
• Partner with Sales Operations, IT, system administrators, Security, and vendors to translate approved technology decisions into implementation requirements and validate that delivered solutions meet intended business outcomes
• Identify repeatable GTM activities that can be improved through generative AI, workflow automation, intelligent assistants, and other emerging capabilities; prototype solutions, document requirements, coordinate testing, and support responsible rollout
• Analyze seller and team workflows to identify unnecessary steps, duplicate work, disconnected tools, adoption barriers, and opportunities to simplify or automate processes
• Gather and document business requirements, user stories, process flows, dependencies, and expected outcomes; coordinate with technical teams and vendors through testing, deployment, and adoption
• Develop practical user guidance, training materials, office hours, launch communications, and adoption plans; gather feedback and reinforce standard ways of working
• Partner with IT, Security, Legal, Privacy, and Data teams to ensure tools and AI use cases follow approved standards for access, data handling, compliance, model use, and responsible deployment
• Define and track adoption, utilization, time savings, user satisfaction, process performance, and business impact; provide regular reporting and recommendations to GTM leadership
• Build strong working relationships across the GTM organization, balancing user needs, strategic priorities, system constraints, budget considerations, and enterprise standards

What We Need From You
• Three or more years of experience in Revenue Operations, Sales Operations, Marketing Operations, Customer Success Operations, business systems, business analysis, or a related GTM function
• Hands-on experience supporting, administering, implementing, or optimizing Software as a Service (SaaS) business tools
• Demonstrated ability to document end-to-end business processes, identify gaps and inefficiencies, and translate business needs into clear requirements and technology-enabled solutions
• Working knowledge of Salesforce and common GTM technology categories such as sales engagement, enablement, conversation intelligence, forecasting, data enrichment, customer success, analytics, or productivity platforms
• Demonstrated experience improving processes, supporting technology adoption, and coordinating work across business and technical stakeholders
• Strong analytical skills, attention to detail, documentation discipline, and the ability to manage multiple priorities
• Clear written and verbal communication skills, including the ability to explain technical concepts in business terms
• Experience with global, matrixed, or multi-product go-to-market organizations (preferred)
• Understanding of data integrations, application programming interfaces (APIs), identity/access concepts, data quality, and systems governance (preferred)
• Experience supporting vendor evaluations or technology business cases (preferred)
• Familiarity with agile delivery practices, project management, or change management methods (preferred)
• Experience using generative AI, copilots, workflow automation, or low-code/no-code platforms in a business environment (preferred)
• Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
• Flexible Time-Off
• Comprehensive Health, Dental and Vision benefits
• 401(k) with employee sponsored match
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!