Job DescriptionJob Title: GSOC Manager
Department: Global Security Operations Center (GSOC)
Reports To: GSOC Americas Manager
Direct Reports: GSOC Analysts, Operators
Employment Type: Full-Time
Location: Austin, TX / Onsite
Travel Requirement: Minimal to Moderate: 10% - 15% (as needed for client or site support)
Position SummaryThe GSOC Operations Manager leads shift-based teams, drives operational efficiency, maintains compliance with security policies and regulatory requirements, triages and manages critical incidents, and continuously improves processes, training, and technologies. This position plays a critical leadership role during high-risk events and serves as a trusted operational partner to clients and executive stakeholders.
Essential Duties and Responsibilities1. GSOC Operations & Shift Leadership- Lead and manage assigned GSOC shift operations to ensure uninterrupted 24x7 coverage.
- Maintain appropriate staff levels, scheduling, breaks, and shift handovers.
- Conduct shift briefings, daily stand-ups, and post-incident debriefs.
- Enforce adherence to established Standard Operating Procedures (SOPs), runbooks, escalation protocols, and client-specific requirements.
- Ensure continuity of operations during emergencies, staffing shortages, or major incidents.
2. Access Control & Physical Security Operations- Oversee physical access control systems (PACS), badging systems, visitor management tools, alarms, and surveillance platforms.
- Review, approve, and audit access requests to ensure compliance with least-privilege and segregation-of-duties principles.
- Coordinate closely with Physical Security, Facilities, and Guard Force partners regarding site access issues, hardware failures, or security concerns.
- Conduct regular access audits, exception reviews, and badge recertifications.
- Ensure accurate documentation and evidence handling related to access events and investigations.
3. Incident Monitoring, Triage & Response- Monitor GSOC systems including SIEM, CCTV, alarms, environmental sensors, and intelligence feeds.
- Rapidly assess, classify, and triage incidents based on defined severity levels (P1, P2, P3).
- Lead response efforts for critical events that may impact:
- Client physical facilities
- Data centers
- Network and infrastructure assets
- Life safety and personnel security
- Initiate and manage incident bridges, coordinating with internal teams (IT Security, Facilities, Legal, HR, Business Continuity) and external responders (law enforcement, emergency services).
- Maintain detailed incident documentation, timelines, and action logs.
4. Client & Stakeholder Communication- Act as the primary GSOC point of contact for client stakeholders during assigned shifts.
- Ensure communications are accurate, professional, and aligned with contractual SLAs.
- Support regular operational reviews, audits, and client governance meetings.
5. Performance Management & Team Development- Conduct regular performance evaluations for GSOC staff on the assigned shift.
- Establish clear performance expectations, KPIs, and development plans.
- Provide coaching, mentoring, and corrective guidance as needed.
- Identify training needs and high-potential talent for advancement.
6. Training, Readiness & Continuous Improvement- Coordinate tabletop exercises, simulations, and emergency drills.
- Update SOPs and training materials based on incident reviews and lessons learned.
- Promote a culture of continuous improvement, operational excellence, and professional growth.
7. Compliance, Risk & Audit Support- Ensure GSOC operations comply with internal policies, client requirements, and applicable regulatory frameworks.
- Support internal and external audits by providing documentation, evidence, and corrective action plans.
- Maintain audit-ready records for access control, incident response, and monitoring activities.
- Identify risk trends and recommend mitigation strategies.
8. Tools, Technology & Documentation- Ensure effective use of GSOC tools and platforms, including:
- Access Control & Badging platforms
- CCTV / VMS
- Dispatch / CAD systems
- Ticketing and case management tools
- Maintain data integrity, accurate logging, and proper evidence retention.
- Partner with IT and Security Engineering teams on system enhancements and integrations.
Required Qualifications- Bachelor's degree is preferred but not required.
- Experience in security operations, GSOC/SOC, or critical incident management.
- People leadership or supervisory experience is a plus.
- Demonstrated experience managing physical security systems and access control.
- Strong written and verbal communication skills; ability to brief executives.
- Proven ability to lead calmly and decisively during high-pressure incidents.
- Proficiency with Microsoft Office and security operations platforms.
Core Competencies- Operational Leadership
- Risk Assessment & Incident Response
- Stakeholder Communication
- Access Control & Physical Security Management
- Compliance & Documentation
- Coaching & Talent Development
- Decision-Making Under Pressure
GSOC Manager / Securitas Security/ Austin, Texas / TXDPS License #B03944
Benefits include:
- Retirement plan
- Employer-provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas Saves discount program
- Paid holidays
- Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
