Job DescriptionThe
GSOC Intelligence & Operations Supervisor serves as a frontline leader within the Global Security Operations Center (GSOC), responsible for supervising GSOC Intelligence & Operations Analysts and ensuring the effective execution of real-time monitoring, incident response, and situational awareness functions. Operating in a 24/7 mission-critical environment, the Supervisor acts as a tactical coordinator for security operations during their shift-balancing operational duties with personnel oversight, quality control, and communication with internal stakeholders. This role requires a high level of situational awareness, sound decision-making under pressure, and a commitment to maintaining high service delivery standards. The Supervisor ensures adherence to Standard Operating Procedures (SOPs) and supports the GSOC Intelligence & Operations Manager in achieving operational goals across global security operations. This position is located at a client site in
Sunnyvale, CA.
Compensation and Benefits:
Depending on experience, Securitas will offer an hourly rate of
$42.00 - $45.00 per hour, in addition to a full benefits package that includes:
- Medical, dental, vision, and life insurance
- 5 PTO days, 5 sick days & 401K
Shift Days/Hours: Tuesday through Saturday from 10:00 pm to 6:00 amEssential Functions:
- Supervise daily GSOC operations during assigned shifts, ensuring that all monitoring, incident response, and reporting activities are performed according to policy and standard operating procedures.
- Act as the first escalation point for GSOC personnel during incidents or critical events, providing guidance and coordination in real-time.
- Conduct shift briefings, task assignments, and debriefs to ensure situational continuity and preparedness across shifts.
- Oversee and validate the accuracy and completeness of incident reports, advisories, and logs submitted by Intelligence & Operations Analysts.
- Provide coaching, mentorship, and performance feedback to Intelligence & Operations Analysts, fostering skill development and ensuring adherence to quality and compliance standards.
- Collaborate with the GSOC Intelligence & Operations Manager on incident investigations, trend analysis, and after-action reviews.
- Maintain real-time visibility on global events that may impact LinkedIn's personnel, assets, or operations, and ensure timely dissemination of situational updates to relevant stakeholders.
- Coordinate response activities with on-site security personnel, first responders, or law enforcement when required.
- Support GSOC system functionality by reporting and tracking technical issues, escalating as appropriate, and conducting basic troubleshooting or liaison with support teams.
- Participate in the development, review, and training of SOPs and GSOC guidelines to enhance operational effectiveness.
- Track shift-specific metrics, intake volumes, and incident data to support operational reporting and continuous improvement efforts.
- Ensure proper shift handovers with detailed briefings, ensuring continuity of knowledge and seamless operational transitions.
Qualifications:- 3-5 years of experience in a GSOC, security operations center, or similar security environment.
- Prior leadership experience (formal or informal), such as supervising teams or managing shift operations.
- Demonstrated ability to respond effectively to incidents, assess risk, and coordinate operational responses.
- Strong communication skills-both written and verbal-with the ability to convey information to technical and non-technical audiences.
- Proficiency in using security systems and platforms (e.g., Lenel, Milestone, Dataminr, Ontic, Onsolve).
- High level of organization, attention to detail, and ability to multitask in high-pressure environments.
Preferred Qualifications:- Associate or bachelor's degree in Criminal Justice, Emergency Management, Homeland Security, or related field-or equivalent relevant experience.
- Experience managing, mentoring or training team members.
- Familiarity with threat intelligence platforms, crisis communication tools, and emergency management procedures.
- Knowledge of international threat environments and geopolitical risk analysis.
Certifications, Licenses, Registration:
- California Security Guard license.
- CPR/AED/First Aid Training Certification preferred.
Competencies:- Demonstrates the ability to manage and motivate GSOC personnel, balancing oversight with mentorship.
- Understands GSOC workflows and ensures alignment with policies and objectives.
- Capable of managing incidents with composure and strategic thinking, guiding the team through escalation and resolution.
- Maintains a broad view of global events and potential threats while prioritizing response actions.
- Delivers clear, professional, and timely communications across various channels and stakeholders.
- Applies critical thinking and initiative to troubleshoot issues, make decisions, and resolve conflicts.
- Skilled in using GSOC platforms and able to identify or escalate technical problems efficiently.
- Seeks out ways to enhance GSOC operations through feedback, training, and SOP development.
- This is an onsite role based in a secure facility; remote work is not permitted.
- This is a shift-based position with a permanent schedule that may include weekends, holidays, and mandatory overtime.
- Prolonged periods of monitoring and desk-based work are necessary.
- The environment is fast-paced and high-stakes, demanding continuous situational awareness.
- The ability to remain calm under pressure and respond quickly to emergencies or high-impact events is essential.
- Regular participation in training and drills is required to ensure ongoing operational readiness.
Ready to Make an Impact?If you're ready to lead from the front, making critical decisions, guiding a high-performing team, and protecting people and assets on a global scale, apply now to become our next GSOC Intelligence & Operations Supervisor and help us stay one step ahead.Company Website: https://www.securitasinc.com
