Crisis24 is seeking a GSOC Intelligence Manager (Program Manager)with strong global intelligence and travel risk experience to lead a team of analysts supporting a dedicated 24/7 Global Security Operations Center. This role serves as a key liaison between Crisis24 and the client, overseeing daily GSOC operations, intelligence delivery, incident response, team development, and program performance. What You'll Do • Lead and mentor a team of GSOC analysts • Oversee 24/7 intelligence operations, incident response, and crisis management • Set priorities and ensure timely delivery of intelligence products and client requirements • Develop and maintain SOPs, protocols, and operational processes • Provide intelligence briefings and reporting to client security and business leaders • Serve as a trusted client liaison and anticipate evolving security needs • Monitor program metrics, quality, and performance • Support hiring, training, scheduling, performance management, and team development • Backfill analyst shifts as needed • Collaborate with Crisis24's global intelligence and security teams What You'll Bring • Bachelor's degree required; Master's preferred • 7+ years of experience in intelligence analysis, threat assessment, incident response, or related security operations • Previous24/7 GSOC experience strongly preferred • Experience leading or mentoring analysts • Strong intelligence research, analytical, writing, and briefing skills • Experience managing client relationships and presenting to senior stakeholders • Strong problem-solving, organization, and communication skills • Ability to work independently in a fast-paced environment • Foreign language and international travel experience preferred • Proficiency with Microsoft Office; Google Earth/Maps experience a plus Information Security • Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.