Job DescriptionGeneral Manager - Event Operations & Crowd Management El Paso, TX
Lead large-scale event operations and crowd management for a premier venue environment.BEST Crowd Management is seeking an experienced
General Manager - Event Operations to oversee
crowd management, event staffing, and venue operations in El Paso. This leadership role is responsible for ensuring safe, efficient, and successful execution of events at large public venues such as
convention centers, arenas, stadiums, and entertainment facilities.⚠
Crowd management experience in a large venue or event environment is required.The ideal candidate brings strong
event operations leadership, venue management experience, and the ability to manage large teams supporting live events.Pay, Benefits, and Work Location:
- Competitive Salary: $80,000 - $85,000 / year
- Comprehensive Benefits: Enjoy health, dental, and vision insurance, 401(k) with company match, paid time off, and more.
- Work Location: Based in El Paso, TX you'll be at the heart of our operations, ensuring security and safety.
Key Responsibilities• Lead all
event operations and crowd management activities for venue and client accounts
• Oversee
event staffing, event security coordination, guest services, and operational planning• Manage full operational lifecycle of events including
planning, staffing, execution, and post-event review• Ensure safe and effective
crowd flow, access control, and guest experience at large public events• Maintain strong relationships with
venue leadership, convention center management, promoters, and clients• Monitor operational performance,
event profitability, labor planning, and cost management• Manage event contracts including
budgeting, staffing plans, scheduling, and invoicing• Lead, coach, and develop
operations managers, supervisors, and event staff teams• Recruit and train new team members based on event and operational needs
• Identify opportunities to improve
event operations efficiency and customer satisfaction• Communicate operational updates and performance metrics to leadership
• Travel up to 25% as needed
Required QualificationsCrowd management experience is required for consideration.• Bachelor's degree in
Business, Sports Management, Event Management, Hospitality, or related field (or equivalent experience)
• Minimum
3+ years of leadership experience in event operations, venue operations, or project management•
Direct experience managing crowd operations at large-scale events• Experience working in
convention centers, stadiums, arenas, large venues, festivals, or major event environments• Experience managing
large operational teams or event staffing teams• Strong leadership, organizational, and communication skills
• Ability to manage multiple events and priorities in a
fast-paced event environment• Ability to pass a background check
Preferred Industry ExperienceCandidates with experience in the following industries are strongly encouraged to apply:
•
Event staffing and crowd management•
Event security operations•
Venue operations or convention center management•
Sports and entertainment venues•
Large-scale event production or event servicesPhysical Requirements• Ability to sit, stand, and walk for extended periods during events
• Occasional bending, climbing, reaching, and working in event environments
• Ability to lift, push, or pull up to 25 pounds
• Ability to work
indoors and outdoors during live eventsWork EnvironmentThis position is primarily
office-based, with frequent on-site presence at
live events, convention centers, arenas, and large venues. The role may require
evening, weekend, and event-based schedules depending on operational needs.
#BEST
