About the teamThis role leads product strategy and execution across two of Turo's most operationally complex and high impact product surfaces: trip and support experience. In this role, you'll manage the product teams and KPIs for guest core experience, operational cost efficiency, and AI-powered support. You will partner closely with CX, Business, User Research, and Analytics teams, and represent this area in company-level planning and leadership forums.
What you will do- Set and own product strategy for the end-to-end trip lifecycle - from building guest confidence post-booking through enabling convenient trip management, modifications, and host/guest communication.
- Owning the customer journey when issues arise - including designing self-serve tools, enabling AI-powered support, and ensuring when customers need to connect to a live AI they are supported efficiently with automated, streamlined agent tools.
- Directly manage and develop two product managers - setting roadmap priorities, coaching product judgment, and holding a high bar for how their teams frame problems and measure impact.
- Build a shared discipline of rigorous experimentation and measurement across both the trip and support surfaces, with clear success metrics, clean instrumentation, and fast iteration cycles.
- Partner closely with Operations, Analytics, Engineering, Design, and User Research to translate messy, ambiguous guest needs and agent pain points into a prioritized, sequenced roadmap.
- Represent this product area in company-level forums, leadership groups, and planning sessions
Your profile- 8+ years of product management experience, including 3+ years directly managing and developing other product managers.
- Experience owning core guest experience work measured by satisfaction, repeat-purchase intent, or retention. Bonus if you've worked on marketplace experiences connecting people, or digital experiences that facilitate physical interactions where real world conditions influence app design.
- Experience owning a product area with a cost or efficiency dimension - you're adept at defining guest experience quality metrics and P&L-adjacent metrics like support costs.
- A track record with AI or automation-driven products, and the judgment to distinguish where AI creates real value from where it's applied for its own sake.
- Strong operational fluency: comfortable partnering deeply with Operations/CX teams, understanding agent workflows and constraints, not only engineering and design.
- Proven ability to lead PMs by setting a clear vision, coaching judgment, and holding a high craft bar, while moving with speed.
- Excellent cross-functional communication skills; you can represent this area credibly to senior leadership and translate technical and operational tradeoffs for a business audience.
For this role, the target base salary range in San Francisco is $204,000-$255,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.
Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursday. Turo considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Turo offers.#LI-NR1
#LI-Hybrid
Benefits- Competitive salary, equity, benefits, and perks for all full-time employees
- Employer-paid medical, dental, and vision insurance (Country specific)
- Retirement employer match
- Learning & Development stipend to invest in your professional development
- Turo host matching program
- Turo travel credit
- Cell phone and internet stipend
- Paid time off to relax and recharge
- Paid holidays, volunteer time off, and parental leave
- For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities
We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.
Aside from an award winning work environment and the opportunity to be part of the world's largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.
