The OpportunityStepful is expanding into new allied healthcare programs, and Surgical Technology is one of our most strategic bets. We're building the enterprise infrastructure to deliver this program at scale - to health systems and employer partners who are counting on us to get it right.
As Group Operations Manager, Surgical Services, you'll own the end-to-end operational success of our enterprise Surgical Tech program. That means building the playbooks our partners rely on, managing the relationships that make those programs work, and bringing together the internal teams - Customer Success, Solutions Architecture, Learning, Product & Engineering - who each have a role to play.
This is a senior people manager role on a team where the work is genuinely hard and genuinely matters.
What You'll Do- Own the Surgical Tech enterprise program. You're responsible for how this program runs from the moment a health system signs to the moment their employees graduate and step into their roles. That includes onboarding, program delivery, partner reporting, and renewal readiness.
- Build enterprise playbooks. Design the operational blueprints that let us run this program consistently across multiple enterprise clients - onboarding workflows, escalation protocols, quality review frameworks, outcome reporting. These playbooks should work whether we have 3 partners or 30.
- Manage enterprise relationships. Serve as a senior point of contact for key enterprise partners. Understand their workforce goals, anticipate their concerns, and build the kind of trust that leads to expanded programs and long-term contracts.
- Align internal stakeholders. Customer Success owns the relationship. Solutions Architecture scopes the deal. Learning designs the curriculum. Product and Engineering build the tools. Your job is to make sure all of them are working toward the same outcomes for the client - and to resolve the friction when they're not.
- Lead and develop a team. Manage a team of operations managers and coordinators supporting the enterprise Surgical Tech program. Set clear expectations, develop your people, and build a team culture that can handle the complexity of enterprise delivery.
What You'll Bring- 7+ years of operations, program management, or consulting experience, with significant B2B or enterprise focus
- Demonstrated experience building playbooks or standardized operating procedures for complex, multi-stakeholder programs
- Strong external relationship management skills - you're comfortable in client-facing settings and can hold your own in a room with health system executives
- Track record of aligning internal cross-functional teams around a shared operational goal
- Experience managing and developing a team
- Ability to zoom out to strategy and zoom in to execution - sometimes in the same meeting
Bonus points if:- You have experience in healthcare workforce, clinical training, or allied health programs
- You've worked in a high-growth startup scaling an enterprise business
- You have an MBA or equivalent analytical background
