Intuit Inc

Group Manager - QuickBooks CX - Foundational Experiences

Intuit Inc • $219K — $297K *
Mountain View, CA 94040In-Person
Consumer Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in a leadership role within a technology or SaaS organization focusing on customer experience improvement.
  • Undergraduate degree in business, technical, or science; MBA preferred; equivalent experience considered.
  • Experience in designing and implementing customer experience strategies to enhance retention and revenue growth.
  • Strong knowledge of customer journey mapping, service design principles, and market research methodologies.
  • Familiarity with the Jobs to be Done framework for delivering customer benefits.
  • Proven cross-functional leadership with a track record in building and managing high-performing teams.
  • Excellent analytical skills and ability to convert data insights into actions.

Responsibilities

  • Assess AI experiences through a customer experience lens to enhance customer confidence.
  • Innovate and experiment to create exceptional end-to-end experiences for QuickBooks users.
  • Establish frameworks for ensuring seamless customer launches and experiences.
  • Optimize and adapt operations to boost customer satisfaction and program ROI.
  • Lead the development of comprehensive workflows within QuickBooks 'Done for You' products.
  • Utilize design thinking to create intuitive experiences that drive retention and customer satisfaction.
  • Collaborate with multiple departments to design service solutions that significantly contribute to business growth.

Benefits

  • Eligibility for cash bonuses and equity rewards based on performance.
  • Competitive compensation package with consistent pay for performance rewards.
  • Regular pay comparisons to promote fairness across ethnicity and gender.
Full Job Description
As the Group Manager, you will collaborate with QBO product, design and engineering teams to transform the customer journeys and end-to-end experiences in QuickBooks product offerings. You will ensure customer workflows are effective, reliable and easy to use, building utilization and value realization across our platform. Ultimately, you are responsible for driving confidence among our SMB customers as they use our suite of products to manage and grow their business.

This is a fast-paced, highly collaborative environment that requires a dynamic individual who can dive deep into details while maintaining a strategic perspective. Leading a team of CX professionals, you'll define how to simplify the experience, optimize the customer experience, show customers product value and identify opportunities that make a meaningful impact to our bottom line.

We are looking for an extraordinary leader who is passionate about disrupting the status quo, creating new experiences proven to drive customer benefit and building high performing teams

Responsibilities
  • This role is directly accountable for 1) Assess AI experiences with a CX lens and develop strategies for customer confidence. 2) innovate and experiment to deliver amazing end to end experiences for QuickBooks customers as they utilize our products 3) establish launch frameworks that ensure seamless customer experiences and 4) continually optimize and adapt operations to maximize customer experience and program ROI.
  • Experience Development: Lead the formulation and execution of comprehensive end to end workflows within Quickbooks FMS products and AI 'Done for You' experiences. Partner with product management to enhance usability and ease to grow customer engagement.
  • Design Thinking Application: Apply design thinking principles to innovate and create seamless, intuitive experiences that deliver customer benefits that drive customer retention.
  • Cross-functional Collaboration: partner closely with Product Management, Marketing, Sales, and Service Delivery teams to design holistic service experience solutions that result in trajectory changing business growth.
  • Customer Feedback and Insights: Utilize customer feedback, market research, and data analytics to drive insights and inform product enhancements.
  • Performance Metrics and Analysis: Monitor and analyze product workflows to understand the effectiveness of the experience for Small Business Owners and identify opportunities for improvement.


Qualifications
  • Proven leader with experience in a technology or SaaS organization, with 5+ years in a leadership role driving business results through improved customer experiences in Product Management, Product Marketing or Customer Experience or similar functions.
  • Undergraduate degree in a business, technical, or science discipline; MBA or advanced degree preferred; Equivalent work experience considered.
  • Proven ability to design and implement experience strategies that improve customer retention and drive revenue growth.
  • Strong understanding of customer journey mapping, service blueprints, market research techniques and methodologies, and service design principles.
  • Experience applying the Jobs to be Done framework to deliver customer benefits and accomplish desired outcomes.
  • Strong cross functional leadership: ability to inspire an organization to deliver and champion customer experiences that drive retention and growth. Demonstrated success in building high performing teams through dotted line and direct management including recruiting and retaining top talent.
  • Excellent analytical skills with the ability to ask the right questions and translate data into actionable insights.
  • Excellent communication, presentation, and collaboration skills.
  • Familiarity with payments, bill pay or financial management products is an advantage.


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Mountain View: $219,500 - $297,000, San Diego: $190,000 - $257,000.

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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