Description

BUILT TO CONNECT

Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world.

ABOUT THE POSITION

Provide leadership to the entire combustion field service teams in ensuring that the goals and objectives of the department and the company are met in terms of providing world-class service to our customers.

Key Deliverables
• Have a goal of delivering the Ultimate Customer Experience
• Advocate safety by creating a Zero injury culture to protect our people and our customers assets.
• Oversee all field service activities for process heating with the IPS
• Maintain accurate data for evaluation and provide feedback to Engineering. Manufacturing, and Sales departments.
• The ability to work in a Matrix management/organizational structure.
• Stay current with technology that affects the commercial and industrial process heating.

Key Activities & Responsibilities
• Has responsibility for all field service activities for Thermal heating.
• Responsible for the preparation of department budget and compliance with the budget.
• Organize, coordinate, and develop a staff to effectively provide field service activities for our distributors and/or customers.
• Responsible for organizing, developing, and presenting service training for Astec, Inc. customers, including maintenance, troubleshooting, repair, and operating instructions.
• Responsible for telephone service assistance as needed, working from Astec, Inc. offices or home.
• Provide accurate data for evaluation by Engineering and Manufacturing Departments for immediate solutions and make recommendations as needed.
• Evaluate staff performance at meeting company and personal performance goals and make recommendations based on appraisals. Ensure performance appraisals are utilized throughout the department.
• Review and approve expense reports, while controlling costs and following the guidelines in our travel policy.
• Review and approve employee timecards. This includes time management for overtime and work schedule from the office to the field.
• Coordinate issuance of Service Bulletins and follow up on completion of said work.
• Serve on committee and focus groups as assigned.
• Participate in staff meetings and other meetings as needed across all sites.
• Project a positive company image by interacting with fellow associates, customers, and corporate management in a cooperative, supportive, and courteous manner.
• Support and promote the core values of Astec, Inc.
• Follow company policies and procedures at all times.
• Follow proper safety rules and procedures at all times.
• Perform other duties as assigned.

To be successful in this role, your experience and competencies are:
• Ability to effectively work as a member of a team required.
• Excellent communication skills, both oral and written, are required.
• The ability to manage conflict and resolve issues in the most positive fashion for all parties concerned is required.
• Strong analytical skills required.
• Knowledge of all aspects of thermal process heating required.
• Knowledge of and skills to read mechanical, electrical, and electronics blueprints and designs required.
• Ability to effectively manage others and provide coaching and discipline to departmental employees, as needed, is required.
• Bachelors degree or equivalent experience is required
• Some travel is required. Must have a valid driver's license and good driving record. Must be able to obtain and maintain a valid passport.
• Must be able to meet regular attendance requirements.

Supervisor and Leadership Expectations

Responsible for all combustion field service activities across multiple sites.

Our Culture and Values

Employees that become part of Astec embody the values below throughout their work.
• Safety
• Devotion
• Integrity
• Respect
• Innovation

NOTE: This position responsible for certain internal control responsibilities. These internal control responsibilities are verbally communicated to the incumbent and periodic feedback is provided as it relates to the performance of these internal control responsibilities.

WORK ENVIRONMENT

Office

While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manufacturing Environment

Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock. The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures. The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.