Job DescriptionPurpose of The Job: To lead a team responsible for the creation, maintenance and support of restaurant level back of house (BOH), point-of-sale (POS), and digital menu data files for all KFC U.S. restaurants, ensuring data integrity in all platforms.
ResponsibilitiesJob Responsibilities: BOH and Menu Data Creation - Gather necessary requirements from cross functional partners and other restaurant brands to facilitate and execute data changes for BOH Inventory, tax, menu and other data changes
- Execute data changes for national promotions and market tests for KFC and multi-brand restaurants
- Implement tax and fee change requests from franchisees, equity restaurants, and other internal teams across all menu channels
- Create and maintain data sets for restaurant level inventory and product projection BOH systems
- Ensure that all data changes are thoroughly tested for flawless on-time deployment with minimal errors and service disruption
- Build out menus and pricing in support of new restaurant openings
- Develop, maintain and support Kitchen Display System (KDS) data
Leadership & Support- Lead a high performing team of data analysts responsible for creation and support of BOH and menu changes
- Collaborate with the broader Data Management Leadership team to effectively execute and support data changes across all platforms
- Work with internal Yum! Brands and KFC technical teams to drive enhancements across all tools to improve accuracy and turnaround times needed to effetely implement data changes
- Respond to and resolve Help Desk incidents and other escalations with a strong customer service mindset to correct data errors with urgency
- Collaborate with the KFC Help Desk leadership team to drive incident and call reduction
- Monitors and responds to critical escalations during non-business hours
- Lead huddles, scrums, and support reviews with the broader Data Management team to help prioritize work, monitor progress, maintain a backlog, and delegate important work
- Deliver clear communications to leaders and cross functional partners on BOH initiatives
- Provide cross functional partners and franchisees with assistance for BOH reporting needs
- Provide leadership and assistance on maintaining technical tools, licenses, and lab systems for the broader Data Management Team.
Working Relationships: - Franchisees, Contacts and Owners, Area Coaches, DM Team Members, Cross functional IT partners, Finance and Marketing.
Supervision of Personnel: - Exempt - 3-5
- Contractors - 1-3
QualificationsKnowledge and Skill Required: - Education - Bachelors degree in Computer Science preferred but not required
- 3-5 years of experience in restaurant technology
- Leadership and/or project management experience preferred
- Proven ability to lead a high performing team with Smart, Heart, and Courage
- Strong knowledge of restaurant operations
- High degree of expertise around inventory and projection management systems
- Strategic mindset and can deliver high-performance outcomes
- Excellent written and verbal communication skills
- Self-motivated with a strong drive for results and intellectual curiosity
- Confident, articulate and strong professionalism in all situations
- Well-rounded knowledge of restaurant lab systems with experience utilizing multiple support tools
- Previous experience in creating and maintaining training and technical documentation
Salary Range: $89,300 to $105,100 annually + bonus eligibility.
This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors. 
