Prudential Financial

Group Insurance Team Lead, Claims

Prudential Financial • $89K — $147K *
US-Anywhere
+ 45 other locationsRemote
Finance & Insurance
Less than 5 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Minimum of three years in Group Insurance Operations or claims experience
  • Proven understanding of STD/Absence/Paid Leave claim management processes
  • Strong critical thinking and analytical skills
  • Detail-oriented with solid interpersonal skills
  • Proven strong customer service skills
  • Leadership or mentorship experience is a must
  • Ability to problem-solve independently
  • Strong communication skills and time management proficiency

Responsibilities

  • Lead the team to achieve customer service and claims management excellence
  • Ensure accurate benefits paid on disability claims
  • Monitor and analyze reporting for offset management of claims
  • Develop action plans to improve team and individual performance
  • Build and maintain customer relationships
  • Provide ongoing support and training to direct reports
  • Drive employee engagement and continuous process improvement
  • Ensure compliance with risk management obligations

Benefits

  • Market competitive base salaries with yearly bonus potential
  • Medical, dental, vision, and life insurance
  • 401(k) plan with company match
  • Company-funded pension plan
  • Wellness Programs providing reimbursement for personal wellbeing items
  • Work/Life Resources supporting various life challenges
  • Education Benefit for financing college and certificate programs
  • Employee Stock Purchase Plan at discounted rates
Full Job Description

Job Classification:

Operations - Insurance Operations

The Team Lead, Short-Term Disability/Absence and Paid Leave Claimswill deliver benefit experiences that help create and protect financial wellness, making a meaningful impact in the lives of our customers and our communities.

What you can expect:

  • Lead the team to achieve customer service and claims management excellence.

  • Ensure accuracy of benefits paid on disability claims based on the deductible sources of income (offsets) and other contractual provisions outlined within the certificates.

  • Monitor, track and analyze reporting to ensure appropriate offset management of claims.

  • Develop effective action plans that result in improved team and individual performance.

  • Build and maintain internal and external customer relationships.

  • Provide direct reports with ongoing support, appropriate training, positive/constructive feedback, coaching and recognition in an inclusive manner.

  • Drive employee engagement and continuous process improvement to remove barriers and enhance team effectiveness.

  • Provide for business continuity by identifying potential successors and emerging leaders for the key leadership positions on your teams.

  • Ensure team is in compliance with their obligations regarding risk identification, risk assessment and risk monitoring, control, and escalation.

What you9ll need:

  • Minimum of three years in a Group Insurance Operations or claims experience required.

  • A proven understanding of STD/Absence/Paid Leave claim management processes and offset management required.

  • Strong critical thinking, mathematical, problem solving, decision making, and analytical skills required.

  • Detail oriented with solid interpersonal skills.

  • Proven strong Customer Service skills.

  • Prior coaching, mentorship or leadership skills is a must.

  • Ability to problem solve independently.

  • Proven focus on continuous improvement.

  • Ability to collaborate across business.

  • Strong communication (verbal and written) and time management skills required.

  • Proficiency in Teams, MS Word, and Excel.

It9d be a plus if you had:

  • Bachelor9s Degree preferred.

  • Direct supervisory experience.

#LI-IN

What we offer you:


Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $89,000.00 to $147,000.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

  • Market competitive base salaries, with a yearly bonus potential at every level.

  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.

  • 401(k) plan with company match (up to 4%).

  • Company-funded pension plan.

  • Wellness Programsincluding up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.

  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. 

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

About Prudential Financial

Prudential Financial is a financial services company that specializes in the fields of investment management, life insurance, and retirement benefits. It focuses on helping individuals and institutional customers to grow and protect their wealth. The company also offers an inclusive work environment where employees can develop to their full potential, and give back to the communities where they live and work. Prudential Financial was founded in 1875 and headquartered in Newark, New Jersey.

Prudential Financial Careers

Join the esteemed ranks of Prudential Financial, a global leader in financial services, where your career is nurtured, your innovation valued, and your professional growth guaranteed. Work You’ll Do At Prudential Financial, we are committed to helping individuals and businesses tackle their financial challenges with robust solutions. As part of our team, you will lead efforts to innovate and expand our services, ensuring that we remain at the forefront of the financial industry. Transform the financial landscape with your expertise and join a team where diversity, leadership, and personal growth are not just encouraged but actively fostered. With Prudential Financial, you position yourself at the nexus of finance and cutting-edge innovation. Collaborate with a global network of professionals, dedicated to steering clients through their financial journeys with precision and foresight. Our culture thrives on teamwork, leadership, and a shared commitment to excellence. Prudential Financial Job Opportunities We are actively hiring and have a variety of job opportunities designed to bring out the best in each employee. From entry-level positions to leadership roles, Prudential Financial offers a path for every ambitious professional eager to make an impact in the financial sector. Do Innovative Work Join our team of over 40,000 professionals worldwide, working together to reshape the future of finance. At Prudential Financial, your skills in networking, strategic thinking, and leadership will drive change and foster an environment of continuous innovation and growth. Internship Programs Kickstart your career with a Prudential Financial internship. Our programs offer invaluable industry insights and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark. Benefits and Culture Prudential Financial is not just about professional achievements but also about personal well-being. Our employees enjoy comprehensive benefits, including health, life, and disability insurance, retirement plans, and generous paid time off. More than just benefits, our company culture is built on mutual respect, inclusivity, and the collective pursuit of excellence. Future-Proof Your Career With Prudential Financial, career advancement is a reality. We provide extensive training and development programs, including leadership and diversity training, to ensure you are always ahead of the curve. Explore Discover how Prudential Financial leads the way in financial innovation and client service. Read more about our latest projects and the impact they have on our clients and the industry. Stay Connected Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players. Explore Prudential Financial jobs today and find where you fit in our dynamic team. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Prudential Financial.
Learn more about Prudential Financial
Size
88 employees
Market Cap
$36.2 billion
Industry
Finance & Insurance
Net Income
-$374 million
Founded
1875
5 Year Trend
+3.8%
Revenue
$57 billion
NASDAQ
PBIP
* Ladders Estimates

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