Harrison and Star

Group Director, Client Operations

Harrison and Star$190K *
Media
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in account management or client services
  • Proven track record in driving revenue growth and client retention
  • Strong leadership abilities in managing teams and professionals
  • Excellent communication skills for client relationship management
  • Experience in integrated marketing, media, and digital solutions

Responsibilities

  • Lead and manage a team of account managers and senior professionals
  • Develop and adapt departmental plans to align with business objectives
  • Drive client relationship management across assigned accounts
  • Identify growth opportunities and ensure successful execution of solutions
  • Oversee operational execution and workflow optimization for improved efficiency
  • Coordinate cross-functional collaboration for enhanced service delivery
  • Partner with internal teams to foster long-term client partnerships

Benefits

  • Opportunity to work in a dynamic and fast-paced environment
  • Focus on cross-functional team collaboration
  • Emphasis on professional growth and development
  • Supportive of scalable business growth and client-centered solutions
  • Flexible office attendance policy with a structured in-office requirement
Full Job Description
Agency:
Omnicom Media

Job Function:
Account Management and Growth

Job Subfunction:
Sales and Client Operations

Job Description:

Leads a team that includes managers and senior professionals, ensuring effective execution of functional strategies and contributing to how objectives are delivered. Develops and adapts departmental plans, manages resources, and drives improvements to meet business priorities.

Leads client relationship management and commercial operations across assigned accounts through the delivery of integrated marketing, advertising, media, digital, experiential, and business solutions. Drives revenue growth, client retention, account expansion, and commercial performance by identifying opportunities, managing client needs, and ensuring the successful execution of multidisciplinary solutions. Acts as a primary point of contact for clients while coordinating cross-functional collaboration across creative, strategy, production, media, data, technology, and operations teams within fast-paced, matrixed environments. Oversees operational execution, workflow optimization, resource alignment, financial stewardship, and service delivery to ensure high-quality outcomes, operational efficiency, and alignment to client business objectives. Partners with internal teams to strengthen long-term client partnerships, support scalable business growth, and deliver solutions that meet evolving market and customer expectations.

190,000

Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance.

About Harrison and Star

Harrison and Star is a healthcare advertising agency that provides marketing and advertising services to pharmaceutical and biotechnology companies. The company offers a range of services including brand strategy, creative development, digital marketing, and market research. Harrison and Star was founded in 1986 and is headquartered in New York, New York.
Learn more about Harrison and Star
Size
500 employees
Industry
Founded
1986
NASDAQ

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